Customer Service Executive at Realty Point Limited

Job Description

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. prepare correspondences and fulfill customer needs to ensure customer satisfaction.
•  The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions
Include but not limited to:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail
• Greet customers warmly and ascertain problem or reason for calling or visiting
• Assist with placement of refunds, or resales
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Answer questions about terms of sale
• Act as the company gatekeeper
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Work with customer service manager to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals

Qualification Requirements

• Minimum of OND in any related discipline

Other Requirements:

• Proven customer support experience and track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Top Skills & Proficiencies:

• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills