Qore is the only truly African cloud-native Core Banking Software provider. We are the Qore of the emerging digital financial ecosystem in Africa.
Read more about this company
Manage the implementation for specific integration and all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
Collaborate closely with product managers, developers, designers, QA engineers, and other stakeholders to define project requirements, priorities, and milestones.
Facilitate effective communication and foster a collaborative environment to ensure alignment and engagement across all project teams.
Manage stakeholder expectations and ensure a high level of satisfaction with project outcomes.
Ensure seamless clients onboarding and manage projects and solution deployment.
Support API integration with client development teams and collaborate with product teams to enhance features.
Configure and setting up SaaS applications and drive an excellent customer experience.
Write high-quality code as required, and contribute to the design and implementation of applications and ensure the development of products and features enhancements from design through to deployment.
Oversee the development of functional applications on the server-side (.NET framework, preferably) and client-side (React, preferably) of our various products/platforms
Design, develop, and maintain scalable and high-performance server-side applications using, preferably, .NET framework.
Implement RESTful APIs and integrate with various services and databases and optimize application performance and troubleshoot issues.
Build responsive and intuitive user interfaces using React, jQuery, and/or any other relevant tools/platforms.
Collaborate with UI/UX designers to translate design concepts into functional front-end code and ensure cross-browser compatibility and optimize front-end performance.
Develop end-to-end solutions that connect frontend and backend components seamlessly and participate in architectural discussions and contribute to the overall system design.
Ensure high code quality through thorough testing and code reviews and contribute to and leverage open source projects to enhance our technology stack.
Ensure the production of scalable and functional applications that meet specifications and perform code reviews, inspecting code quality and assuring process adherence.
Draft application operating procedures and technical documentation as required, and actively participate in scrum processes and collaborate in ensuring a smooth run of operations across multiple Engineering teams.
Conduct testing of new features and functionality to ensure they meet quality standards, and work with containers and messaging services to ensure that our products are scalable and reliable.
Participate in code reviews to ensure code quality and maintainability and perform root cause analysis on application issues and develop solutions.
Troubleshoot and resolve technical issues related to our software products, document product enhancements and communicate changes to relevant stakeholders.
Stay up to date with emerging technologies, best practices, and open source trends.
Provide sound, professional database advice, administration and proactive maintenance of the company data and database environments.
Support the process for database architecture, installation, configuration, and management, while ensuring prompt and thorough backup, recovery, replication, and high availability.
Perform optimization, including the writing of query, indexing, and optimization techniques to ensure efficient data retrieval and manipulation.
Carry out database design, data modeling, and normalization to ensure scalable and performant database structures.
Monitor, analyze, and optimize database performance, troubleshoot issues, and resolve problems related to query performance, indexing, and resource utilization.
Set up procedures to monitor all database environments and ensure a minimum of 99.9% uptime.
Work with the team to resolve issues and escalate extreme cases to the appropriate OEMs.
Recommend new database and data architecture which would yield cost saving and enable increased growth of the revenue of the organization.
Ensure periodic security checks on the database systems to prevent fraud and expose any compromise attempt noticed on the database.
Ensure and test performance level on the databases and ensure compliance with data protection regulations and industry best practices.
Plan Business Continuity operations and Disaster Recovery Operations to meet the required RTO and RPO as defined by the organization.
Manage and maintain databases, ensuring high availability, performance, and security.
Design and implement backup, recovery, and disaster recovery plans, and optimize server databases for efficiency and scalability.
Troubleshoot database issues and implement long-term solutions; maintain database documentation, procedures, and governance policies.
Collaborate with development teams to improve database architecture and optimize queries.
Monitor disk usage, system performance, and capacity planning; update and maintain repositories with database-related code and scripts.
Log management: Ensure critical logs are visualized, with efficient aggregation and proper archiving to blob storage.
CI/CD & Pipeline Management: Ensure smooth automation, testing, and deployment cycles, and ensure the continuous improvement of system monitoring tools and processes.
Application Support: Provide second-level application support and troubleshooting for users.
Service Uptime: Ensure prompt incident detection, logging, and recovery, ensuring minimal service disruption.
Automation: Automate repetitive tasks and manual processes, to enable efficiency of task completion.
Disaster Recovery: Maintain and improve disaster recovery plans to ensure business continuity during unforeseen situations.
Performance Monitoring: Monitor application performance and ensure optimal user experience.
System Health: Create and manage health checks for services and systems and monitor and ensure the availability of third-party services is integrated into the system.
Documentation: Ensure proper documentation of system configurations and changes.
Collaboration & Cross-Functional Sync: Collaborate with other teams to improve crossfunctional processes and communication.
Alerting & Visualization: Implement proactive alerting processes for critical infrastructure and system-related issues.
Change Management: Implement a robust version control and change management process.
Incident Management: Provide timely incident reports to the relevant stakeholders for decision-making purposes.
Operational Excellence: Evaluate and integrate new tools or services that improve operational efficiency.
Serve as the first point of contact for all customer operational issues and requests.
Log, categorise, prioritise, and track cases on the service desk platform with proper categorisation, reproducible issue detail, and correct routing.
Ensure clean escalation and closure notes for every ticket.
Coordinate with Product Support and Engineering for deeper investigations on complex issues.
Maintain proactive communication with customers throughout the resolution lifecycle, providing timely status updates and expected resolution timelines.
Participate in daily and weekly service review cadences and contribute to operational reporting.
Flag recurring or systemic issues to the RM Team Lead for escalation and root cause analysis.
Maintain up-to-date client records including contact details, product subscriptions, and interaction history.
Surface client sentiment, recurring pain points, and operational insights to the CSM team to support strategic engagement.
Requirement
BSc in Accounting/Accountancy or a similar numerate discipline will be preferred.
2+ years of experience in B2B Relationship Management, Customer Support, Customer Success, Customer Relations, Customer Experience, Customer Operations, Technical Support, or Product Support role.
Strong problem-solving and communication skills with familiarity with ticketing tools and service processes (ITIL-aligned discipline).
Ability to handle pressure and manage multiple customers concurrently.
Proficiency with service desk/ticketing platforms (e.g., Freshdesk, Zoho Desk, or similar).
Key Outcomes/KPIs:
SLA adherence – response and resolution targets met consistently.
Best Freelance Skills You Need to Earn in USDThis article discusses the best freelance skills to learn if you want to earn in USD and shares tips on how you can get your first interantional client.
10 Signs You Need to Hire a Recruitment AgencyThis article discusses 10 clear signs you need to hire a recruitment agency, how recruitment agencies solve these problems, and when outsourcing recruitment makes the most business sense.
Best Online Platforms that Pay Nigerians in USD to Train AILooking for AI training jobs that pay in USD? Discover the best online platforms where Nigerians can earn dollars by training AI models, writing prompts, evaluating AI responses, annotating data, and more.
Gmail
Yahoomail