Qore is the only truly African cloud-native Core Banking Software provider. We are the Qore of the emerging digital financial ecosystem in Africa.
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Log management: Ensure critical logs are visualized, with efficient aggregation and proper archiving to blob storage.
CI/CD & Pipeline Management: Ensure smooth automation, testing, and deployment cycles, and ensure the continuous improvement of system monitoring tools and processes.
Application Support: Provide second-level application support and troubleshooting for users.
Service Uptime: Ensure prompt incident detection, logging, and recovery, ensuring minimal service disruption.
Automation: Automate repetitive tasks and manual processes, to enable efficiency of task completion.
Disaster Recovery: Maintain and improve disaster recovery plans to ensure business continuity during unforeseen situations.
Performance Monitoring: Monitor application performance and ensure optimal user experience.
System Health: Create and manage health checks for services and systems and monitor and ensure the availability of third-party services is integrated into the system.
Documentation: Ensure proper documentation of system configurations and changes.
Collaboration & Cross-Functional Sync: Collaborate with other teams to improve crossfunctional processes and communication.
Alerting & Visualization: Implement proactive alerting processes for critical infrastructure and system-related issues.
Change Management: Implement a robust version control and change management process.
Incident Management: Provide timely incident reports to the relevant stakeholders for decision-making purposes.
Operational Excellence: Evaluate and integrate new tools or services that improve operational efficiency.
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