Fresh Jobs at Leatherback

ROLE SUMMARY

• As the senior content writer and brand’s storyteller, you will be responsible for managing brand storytelling & copywriting, planning, creating, and handling all content marketing activities and implementation across Leatherback’s marketing and communications channels.
• You will be a good fit for this role if you tell a great story, are a creative and independent thinker, work well in a fast-paced environment, and takes initiative without handholding.

ROLE RESPONSIBILITY

• Translating strategy briefs into powerful copies and stories that drive a desired action
• Plan, develop, and manage content delivery across all company's marketing channels, including social media, website, blog, PR articles, email, and newsletters.
• Carry out research to gain in-depth knowledge of all customer personas for the brand's products and understand changes and emerging trends in the content marketing space.
• Collaborate with the team to implement defined marketing strategies for success
• Writes both short and long-form pieces for Leatherback’s website, blogs, email, and social media for the purposes of increasing brand awareness, lead generation, brand building, and advancing our mission.
• Develop content calendars for social media, emails, and blogs following set-down guidelines, strategies, and frequency to be shared with the Graphics Designer for designing
• Manage the posting and publishing of content across all channels; social media pages, email, and website blog, as set in the SOPs
• Abide by the proper content guidelines for tone, style, and voice across all channels ensuring they are aligned with the company's values
• Strategize and improve content delivery and promotion for the brand ensuring that it meets business objectives
• Conduct periodic analysis of content marketing strategy and content audit to evaluate whether it's working or not
• Tracking content marketing ROI across all channels
• Develop and deliver performance reports for social media, emails, and blog visits on a monthly and quarterly basis and share them with the Marketing Lead.
• Develop and maintain an active repository of engaging content across all our channels.
• Provide the product and product design team with platform content across all transactional and access channels.
• Position Leatherback as an active content-driven hub across all segments in all our countries of operation.

ROLE REQUIRMENTS

• BA/Sc or equivalent in a related field required – English, journalism, public relations, or communications.
• Experienced level; 3-4 years of professional writing and editorial experience, preferably in the Fintech, Lifestyle, Travel industries or Startups.
• A diversified portfolio of writing samples is required.
• Demonstrated track record of writing and producing digital and print content for a range of target audiences.
• Track record of using purposeful storytelling to drive organizational impact and business results.
• Superior written and verbal communication skills are a must.
• Experience translating technical information into compelling human stories for a general audience.
• Understands storytelling and marketing copywriting trends across varied media types.
• Experience with blog management & web publishing technologies (HubSpot, Contentful, etc.)
• Strong project management skills and attention to detail.

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Summary

• We are looking for an experienced backend software engineer to help us build and maintain software systems in support of our business and partners. If you are an experienced software engineer with a passion for good design and architecture, with great interpersonal skills we want you! The Senior Software Engineer will be responsible for providing and contributing to new software development efforts on the most current .NET technology stack and Azure.

Responsibilities

• Create systems that are durable and flexible by developing for change – favour configurability over customization
• Create an enterprise-grade framework for engineers to leverage, with security, scalability
• Refactor and extend the existing codebase to fix defects and add features/functionality
• Architect and develop applications, workflows, and prototypes to meet the business needs
• Refine functional requirements and develop technical specifications
• Generate technical documentation to communicate architectural and design decisions
• Develop complete test plans, tests, and strong code coverage
• Resolve defects during QA testing, pre-production, production, and post-release cycles
• Communicate & collaborate cross-functionally across various teams, organizations and internal and external stakeholders to drive engineering efforts

Education & Experience

• Bachelor’s degree in Computer Science or related field.
• 5+ years of software development experience including:
• Strong portfolio of work showing experience developing secure and standards-compliant code across multiple platforms. (Java or .Net stack as well as Open-Source technology)
• Solid conceptual knowledge of design patterns and language-agnostic design experience
• Test-driven development mindset and strong discipline for writing extensive tests for every production code ship
• Experience with Cassandra or Cosmos DB or other NO SQL databases
• Experience with multi-tenant architectures in the SaaS space
• Fluent in several of the following languages/platforms/libraries: Java and .NET
• Strong understanding of APIs and web service concepts such as REST, SOAP, and XML/JSON business object representations
• Experience developing APIs utilizing REST architecture
• Ability to handle a fast-paced environment for iterative project turnarounds on mission & revenue critical, customer-facing applications
• Experience with Agile development methodologies such as Scrum and Extreme Programming
• Git, Jira, and Confluence experience
• Experience in queue-based systems like RabbitMQ, MSMQ, Kafka, and Event Hub is preferred.
• Knowledge of Relational databases like Oracle/SQL servers.
• Experience in .Net Core, Azure is preferred

Soft Skills & Attributes

• Good communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Strong collaborator.
• Ability to work in a fast-paced environment.
• Attention to detail

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JOB SUMMARY

• The Key Account Manager will play a pivotal role in nurturing and expanding our relationships with key clients in the specified industry. You will be responsible for developing strategic account plans, understanding client needs, and implementing solutions to drive growth and maximize customer satisfaction. The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of  up and Cross selling as well maintaining successful client relationships.

KEY RESPONSIBILITIES:

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key clients.
• Serve as the primary point of contact for client inquiries, concerns, and escalations.
• Conduct regular business reviews with clients to assess satisfaction, address issues, and identify opportunities for growth.

Account Planning and Strategy:

• Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
• Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
• Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.

Cross-functional Collaboration:

• Collaborate closely with internal teams across the entire business to ensure alignment on client objectives and priorities.
• Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
• Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.

Sector Performance Monitoring and Reporting:

• Track key account metrics and performance indicators, providing regular reports and insights to the Sector Sales Director.
• Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
• Utilize data-driven insights to make informed decisions and optimize account management

QUALIFICATION AND EXPERIENCE:

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is required.
• Proven track record of at least 3-5 years in key account management, business development, or sales roles within the specified sector.
• Demonstrated success in managing and growing large client accounts, preferably within a specified sector.
• Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
• Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
• Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.

SKILLS AND ATTRIBUTES:

• Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
• Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
• Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
• Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.

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JOB SUMMARY

• The successful candidate will play a pivotal role in nurturing and expanding our relationships with clients in the specified industry. He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize clients satisfaction. The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.

KEY RESPONSIBILITIES:

Client Relationship Management:

• Identify and pursue sales opportunities within the specified industry
• Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential customers.
• Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
• Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
• Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
• Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
• Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
• Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
• Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
• Initiate and identify potential leads through various channels and not limited to industry/Network events, cold calling. 

Account Planning and Strategy:

• Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
• Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
• Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.

Cross-functional Collaboration:

• Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
• Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
• Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.

Performance Monitoring and Reporting:

• Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
• Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
• Utilize data-driven insights to make informed decisions and optimize account management

Team Management:

• Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
• Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
• Foster a collaborative and positive team culture, promoting knowledge sharing and professional development.

QUALIFICATION AND EXPERIENCE:

• Proven track record of at least 5 years in key account management, business development, or sales roles within the specified sector.
• Demonstrated success in managing and growing large client accounts, preferably within specified sector
• Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
• Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
• Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.

SKILLS AND ATTRIBUTES:

• Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
• Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
• Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
• Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.

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About Role

As a Growth/Sales Associate, you will play a crucial role in driving our company's growth by expanding our client base, nurturing relationships with key stakeholders, and identifying new business opportunities. This is an exciting opportunity for a motivated individual who thrives in a fast-paced, innovative environment and is eager to make a significant impact on our organization's success.

• Actively prospect and engage potential clients to generate new business opportunities.
• Conduct market research to identify and target specific industries and geographies for expansion.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Collaborate with the sales team to develop and execute effective sales strategies.
• Present and demonstrate our cross-border payment solutions to clients, highlighting their benefits and value.
• Keep abreast of industry trends, competitors, and market conditions to provide valuable insights and recommendations.
• Collaborate with internal teams to ensure smooth onboarding and successful implementation of new clients.
• Achieve and exceed sales targets and contribute to the overall growth of the company.

Required Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
• Proven experience in banking, sales or business development, preferably in the fintech or cross-border payments industry.
• At least 5 years experience of selling financial products and onboarding business clients across any of the following sectors: Telecommunications, Real Estate, Oil and Gas, Manufacturing, FMCG, Transportation, Agriculture, Technology, Hospitality, Pharmaceutical and other active business sectors of the economy.
• Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients.
• The results-driven mindset with a track record of meeting or exceeding sales targets.
• Excellent negotiation and presentation skills.
• Self-motivated and able to work independently as well as part of a collaborative team.
• Knowledge of the cross-border payment landscape, industry regulations, and emerging trends is a plus.
• Ability to adapt quickly to changes and thrive in a dynamic, fast-paced environment.