Fresh Jobs at Leatherback

Responsibilities

• Using automated tools to extract data from primary and secondary sources
• Removing corrupted data and fixing coding errors and related problems
• Developing and maintaining databases, data systems – reorganizing data in a readable format 
• Performing analysis to assess quality and meaning of data
• Filter Data by reviewing reports and performance indicators to identify and correct code problems
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Build robust dashboards using Power BI to provide meaningful insights into the business data.
• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
• Analyzing local, national, and global trends that impact both the organization and the industry
• Preparing reports for the management stating trends, patterns, and predictions using relevant data
• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. 
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

Education and Experience:

• Bachelor's degree in computer science, information technology, information systems, or similar.
• Applicable professional qualification, such as Microsoft, Google etc.
• At least three years' experience in a similar role.
• Extensive experience with Database management business intelligence and reporting.
• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

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Responsibilities:

• Complete KYC onboarding for new( individual and corporate) and pre-existing customers by reviewing client documentation, vendor databases, and data entered into proprietary
• Solid knowledge and understanding around AML, in particular KYC, EDD, and high-risk customers.
• Ensure all appropriate information is contained in the KYC to meet all regulatory, legal, bank, and audit requirements
• Liaise with Clients, Front Office, Credit, Legal, and Operations as necessary as part of the KYC process
• Ownership of the KYC onboarding process from the initial introduction from sales through to integration handover
• Undertake screening of clients against adverse media, PEP and Sanctions Lists
• Manage and maintain client records for both new and existing clients and perform CDD/EDD for trigger events and periodic reviews.

Qualifications:

• Bachelor’s degree
• Any compliance certification is a plus
• Knowledge of AML/BSA-related regulations.
• Strong team player, also able to work independently and take ownership of issues
• Two years minimum experience in AML KYC or other AML/CTF and compliance-related functions.
• Excellent written and spoken English and strong report-writing skills, including the ability to apply independent thought and analysis
• Consistent improvement in organizational measures and policies to promote a positive culture of compliance with the organization and facilitate business growth

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ROLE SUMMARY

• Leatherback.co is seeking an experienced Senior Customer Service Manager to oversee and enhance our customer service operations.
• The ideal candidate will have a strong background in customer service management, a passion for delivering outstanding customer experiences, and the ability to lead a team to success.

ROLE RESPONSIBILITY 

• Lead, motivate, and mentor a team of customer service representatives to ensure they deliver exceptional service to our customers
• Develop and implement effective customer service strategies, policies, and procedures to enhance the overall customer experience and streamline operations.
• Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
• Monitor key performance metrics, such as response times, customer satisfaction scores, and first-contact resolution rates, and implement initiatives to improve performance.  
• Provide ongoing training and development opportunities to the customer service team to enhance their skills and knowledge.
• Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless customer experience across all touchpoints.
• Conduct regular audits of customer interactions to ensure compliance with company policies and procedures and maintain service quality standards.
• Gather and analyze customer feedback and insights to identify trends, pain points, and opportunities for improvement
• Collaborate with internal teams to ensure timely and successful delivery of products and services  
• Leverage technology solutions, such as CRM systems and customer service platforms, to optimize service delivery and enhance efficiency.

ROLE REQUIREMENTS

• Bachelor's degree in business administration, marketing, or a related field (preferred).
• 5+ years of experience in customer service management, preferably in the retail or e-commerce industry.
• Proven leadership skills with the ability to inspire and motivate a team.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-centric mindset.
• Experience with customer service software and CRM systems.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Flexibility to adapt to a fast-paced, dynamic environment.
• Passion for delivering exceptional customer experiences.

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Role Summary:

• The product manager role requires someone who identifies customer needs and business objectives that a product is expected to fulfil, drives the product, and ensures the team members are aligned with the vision for the product.
• This role requires someone who plays a vital part in taking ownership of our flagship product, is motivated to deliver success, and is highly customer-centric.

Responsibilities:

• Develop and communicate a clear product vision and strategy for the mobile app, aligned with the company's overall goals and objectives.
• Act as a Product Owner in an agile environment that defines, manages, and grooms the product backlog
• Carry out market research, competitive analysis, and user surveys to identify user needs and pain points.
• Work with cross-functional teams to ensure features are delivered to specifications, schedule, and quality
• Develop the product requirements, user stories, and acceptance criteria to be used by the stakeholders, ensuring the right requirements are built
• Carry out extensive tests such as A/B testing, Sanity testing and Regression testing to ensure users’ needs are met.
• Motivate a group of committed, smart people to do the best work of their careers
• Responsible for managing and implementing marketing activities through research, strategic planning, and implementation
• Ensure that the product goals, scope, and vision are well understood by the Scrum Team
• Help build a productive environment where team members ‘own’ the product and enjoy working on it
• Be the source of communication between the business, customers, and scrum team
• Serve as a product evangelist, advocating for the mobile app internally and externally, and fostering a culture of innovation and continuous improvement.
• Monitor key product performance metrics such as but not limited to Net Promoter Score (NPS), Churn rate, drop-off rates, retention rates etc.

What we are looking for:

• You have 8 years of experience as a Product Manager in a FinTech Company
• 6+ years of managing a Mobile App
• Experience in managing Android and iOS apps for a financial  institution
• You are familiar with the Agile framework and have worked in an Agile environment
• You are willing to uphold the company’s mission, vision, and values here at Leatherback
• Ability to work in a fast paced environment
• Analytical mindset, with the ability to translate data and insights into actionable product strategies and decisions.
• Excellent communication and servant leadership skills
• Ability to deliver quality products according to schedule and scope
• You are self-motivated and have a passion for building amazing products

Added Advantage:

• Experience in Kotlin and Swift development framework
• Strong understanding of mobile app development processes, technologies, and best practices.
• Ability to use the Azure DevOps platform
• Product Management/Product Owner certification
• Project Management certification

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• As the Visual Designer, you will be responsible for creating and designing all visuals across digital and offline media for the company.

The Visual Designer’s responsibilities include but are not limited to -

• Design visuals inclusive of static and motion graphics, video animation, flyers, brochures, and more for marketing and communication when needed.
• Design all visuals across all company's marketing channels, including social media, website, blog, PR purposes, events, direct marketing, paid ads, email, and newsletters.
• Develop flat/3d illustrations and other designs using software or by hand.
• Collaborate with marketing teammates to maintain a consistent brand style across visuals
• Collaborate with the team to implement defined marketing strategies for success.
• Develop creative visual templates for social media, emails, and newsletters that can be reusable as a backup when there is a high volume of deliverables with short deadlines.
• Abide by the proper branding guidelines for colors, fonts, and correct usage across all visuals ensuring they are aligned with the company's values
• Conceptualise visuals based on requirements
• Amend designs after feedback
• Work with copywriters and marketing team to produce the final design
• Test graphics across various media
• Study design briefs and determine requirements
• Keeping the team up to date, listening to and acting on feedback, and explaining the rationale behind graphic design decisions.
• Keeping up to date with design and software trends.
• Liaising with external printers or production teams to ensure deadlines are met and material is printed or presented to the highest quality.