Fresh Jobs at Emergency Response Africa (ERA)

Reference Number: ERA-EDP01 

Job Summary: 

• As a Training and Support Specialist, you will equip the project First Responders, ambulance, and hospital partners with the skills, knowledge, and know-how they need to use technology to deliver exceptional emergency medical services.
• This role is responsible for delivering training programs to help the project team understand and utilize our software applications, systems, and tools. 

Key Responsibilities: 

• Support the creation and updating of training materials, including user guides, tutorials, and multimedia presentations.
• Conduct in-person and virtual training sessions for the Project team, Hospital Partners, Ambulance Drivers, and selected stakeholders.
• Customize training sessions to cater to different skill levels and learning styles.
• Monitor and evaluate trainee performance and adjust training methods as needed.
• Provide timely and effective technical support to end-users via various channels (e.g., email, phone, chat).
• Troubleshoot hardware and software issues, escalating complex problems to the appropriate tech team members.
• Document support interactions and resolutions for knowledge sharing.
• Maintain up-to-date documentation of software applications, systems, and troubleshooting procedures.
• Contribute to the development of a knowledge base for self-service resources.
• Implement hands-on technical training and onboarding programs for first responder network, ambulance, and hospital partners.
• Provide ongoing learning opportunities and support using various mediums (e.g., live sessions, online learning).
• Partner with Clinical Lead to track KPIs to measure training effectiveness.
• Scheduling, coordinating, and delivering hands-on training sessions with appropriate trainers and trainees, and constantly improving our program and resources.
• Maintaining accurate and detailed training records, and ensuring training associated with the responsibilities of each position are up to date.

Requirements and Qualifications:

• Bachelor's degree or HND in Information Technology, Computer Science, or a related field.
• Excellent communication and interpersonal abilities.
• Proven experience in training delivery and technical support is ideal.
• Proficiency in a wide range of software applications and systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Very comfortable using technology – mobile devices, mobile apps, and desktop/web applications.
• Strong written and verbal communication skills.
• Attention to detail.
• Willingness to learn and ability to learn fast.
• Certifications in relevant technologies (e.g., Microsoft Certified Trainer, CompTIA A+) is a bonus.
• Experience with learning management systems (LMS) and e-learning platforms.
• Familiarity with project management tools and methodologies.

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Reference Number: ERA-EDP03

Job Description:

• We are looking for dedicated Paramedics to deliver quality emergency medical services.
• The role involves providing pre-hospital care, administering medical treatment, and ensuring the safe transport of patients to medical facilities.
• We are interested in a committed, self-motivated, focused, and compassionate person to fill this gap.

Key Responsibilities:

• Respond to emergency calls, assess patient condition, and make critical care decisions quickly.
• Work closely with community-based first responders to manage patients.
• Evaluate the patient’s condition on the scene and perform preliminary diagnosis.
• Stabilize patients or provide immediate treatment of injuries or sudden illnesses by applying a variety of pre-hospital treatments.
• Use technology tools to communicate with dispatchers, emergency victims and hospitals and facilitate transportation to hospitals if needed.
• Monitor the patient’s condition en route to the hospital.
• Collaborate with interested parties (police, firefighting unit, doctors etc.)
• Prepare accurate reports on all incidents and patients’ cases.
• Adhere to established medical protocols and procedures as well as legal guidelines and health and safety standards.
• Keep abreast with new treatment and medical procedures through continuous training.
• Handle non-medical situations such as crowd control and protecting the valuables of a patient if necessary.
• Collect pertinent patient care data and transfer that data to a medical professional based on state guidelines.

Requirements and Qualifications:

• 3+ years proven experience as a paramedic. 
• First Aid / CPR Certification
• Valid Driver’s License 
• Certified First aid / CPR Instructor desirable but not required.
• HND in Emergency Medical Technology (Paramedics) or its equivalent

Soft Skills

• Thorough knowledge of medical procedures, terminology, and medications
• Excellent working knowledge of medical equipment and devices
• Ability to stay calm and make the right decisions in adverse conditions.
• Adaptable with a great deal of stamina
• Integrity and empathy 

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Reference Number: ERA-EDP04 

Job Description:

• We are in need of skilled Ambulance Drivers to transport patients safely to medical facilities.
• The role requires a valid driver’s license, knowledge of safe driving practices, and the ability to respond to emergencies.

Key Responsibilities

• Inspecting the ambulance before each shift, checking the fuel, oil, transmission fluid, wiper fluid, and coolant, and reporting any needed repairs.
• Checking the first aid and medical supplies inventory levels before each shift and ensuring the ambulance is well-stocked.
• Assisting patients onto gurneys and loading them into the ambulance.
• Driving an ambulance as quickly and as safely as possible to transport patients to the hospital.
• Providing first aid or administering oxygen if the patient requires care before reaching the hospital.
• Sanitizing the ambulance and safely disposing of any medical waste and soiled linens.
• Maintaining a driving log with daily entries and noting relevant names and addresses, travel times, mileage, and service performed.
• Reporting accident facts to medical personnel and police officers, when necessary.

Requirements:

• Minimum of 5 years driving experience
• A valid driver’s license with a clean driving record.
• Knowledge of traffic laws and safe driving practices.
• Ability to remain calm in emergency situations.

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Reference Number: ERA-EDP06 

Job Summary 

• We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality. 
• Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective.

Key Responsibilities 

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback. 
• Create detailed, comprehensive, and well-structured test plans and test cases. 
• Estimate, prioritize, plan and coordinate testing activities. 
• Design, develop and execute automation scripts using open-source tools. 
• Identify, record, document thoroughly, and track bugs. 
• Perform thorough regression testing when bugs are resolved. 
• Develop and apply testing processes for new and existing products to meet client needs. 
• Liaise with internal teams (e.g., developers and product manager) to identify system requirements. 
• Monitor debugging process results.
• Investigate the causes of non-conforming software and train users to implement solutions.
• Track quality assurance metrics, like defect densities and open defect counts.
• Stay up to date with new testing tools and test strategies.

Qualifications:

• Bachelor’s degree in computer science, Engineering, or a related field. 
• Proven experience in software quality assurance, including manual and automated testing. 
• Strong understanding of testing methodologies, testing types, and best practices. 
• Familiarity with testing tools and frameworks (e.g., Selenium, JUnit, TestNG, JIRA). 
• Experience with test automation using scripting languages (e.g., Python, JavaScript). 
• Knowledge of continuous integration and continuous deployment (CI/CD) processes. 
• Familiarity with version control systems (e.g., Git) and agile development methodologies. 
• Excellent problem-solving and analytical skills. 
• Proven work experience in software development