Fresh Jobs at Choice Dental

Summary

• The Customer care Executive is responsible for scheduling appointments, billing patients, organising receipts, purchasing materials for the display shop, counselling and informing patients.

Essential Responsibilities

• Alert appropriate staff of patient arrivals.
• Check that lab cases have been received the day before treatment.
• Greet patients by name and update addresses, telephone numbers and insurance information as appropriate
• Check accounts balances of patients coming in and prepares to discuss any monies due.
• Securing appropriate and timely management of patient care and treatment.
• Reschedule the late patient and any no-shows that occur during the day.
• Provide quality customer service by giving the feeling of “being in good hands” to the patients through personal and telephonic counselling.
• Optimizing patient understanding of our therapy spectrum by individual counselling and information regarding possible and planned treatments and therapies.
• Determine the status of the following continuing care visit for each hygiene patient seen during the day to ensure no one is missed.
• Keep staff and doctor informed of next available opening; time allotted for emergency patients, possible no-shows
• Provide billing to patients.
• In individual cases (and as a substitute) prophylaxis treatments, assistance at the dental treatment chair, instrument disinfection and –sterilization.
• Plays a creative part in the arrangement of new methods, and improvements in patient service.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Minimum of 2 years work experience.

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Essential Responsibilities

• Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
• Assisting dentists in managing medical and dental emergencies when necessary
• Giving patients information on dental hygiene, oral health care, and plaque control programs.
• Preparing Patients for dental procedures.
• Operate technical dental machines in the diagnosis and treatment of patients
• Assist dentist in examining dental and oral health of patients
• Assist dentist in attending to patients within the allocated time for waiting and treatment
• Comply with all Practices’ policies and procedures on diagnosis, treatment, etc.
• Input, update and keep accurate records of Patients’ dental structure.

Knowledge and Skill Requirements

• National Diploma in Dental Health is required.
• Additional certification or training is an advantage.
• Minimum of 2 years post-College of Health Technology and progressive experience as an assistant within the private and public sectors. Experience working with public health and health systems is an advantage.

Person Specification:

• Passionate
• Problem solver
• Focused and patient
• Attentive to details
• Ability to manage pressure
• A team player

Competencies:

• Attention to detail.
• Ability to perform basic dental procedures
• Excellent customer service skills and communication skills
• Communication - Actively listens and checks for understanding.
• Team Player - The ability to work with others in a way that recognizes their contribution and strengths, and promotes collaborative working across different or cross-functional teams to achieve organizational objectives.

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Summary

• The Business Development Manager is responsible for expanding our patient base.
• You will be the front of the company and will have the dedication to create and apply effective sales strategies to meet business objectives.
• You will compare current sales numbers to desired quotas, carry out sales and marketing tasks, and meet with upper management to discuss the clinic’s progress.

Job Description
Client Retention:

• Monitor Google Reviews
• Develop sales and retention strategies for target markets and facility service.
• Advice staff and management on best practices and procedures for better quality service delivery and customer satisfaction.
• Obtain & review patient feedback via a patient survey as necessary.

Client Acquisition:

• Ensure the efficient operation of the patient referral and testimonial procedures and work with staff as well as liaise with other practices to ensure a regular supply of referred patients.
• Drive the business development initiatives and explore new effective ways to expand the practice patient base.
• Spearhead the Practice's visibility and presence in the public and key sectors of society.
• Identify new business prospects and other medical-specific initiatives in order to enhance the growth of the practice.
• Implement integrated marketing communications campaigns, projects and initiatives

Partnerships:

• Create alliances with other hospitals to refer dental cases to our clinic
• Cultivate relationships and referrals with physicians/consultants, business leaders, and community leaders.
• Partner with other dental clinics to handle specialist cases they do not have the in-house capacity to treat
• Work with HMOs to refer patients to the clinic
• Go to schools to raise awareness and create a lasting relationship with them
• Connect with influencers and influential individuals who can create publicity for the clinic

Knowledge and Skill Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 3 - 7 years work experience.
• Extensive experience in dental practice from a leading clinic.
• Excellent Communication Skills
• Strong supervisory and leadership skills
• Very good organizational and planning skills
• Effective persuasion skills
• Good Presentation Skills
• Proficient in MS Office Suite
• Ability to multitask

Person Specification:

• Organized and detail-oriented
• Efficient
• Customer-focused
• Passionate
• Problem solver
• Driven and self-motivated
• Flexible
• Proactive
• A team leader and player
• Ability to coordinate/ drive people to achieve a corporate goal/ objective
• Firm and focused.