Customer Relations Officer at Choice Dental

Summary

• The Customer care Executive is responsible for scheduling appointments, billing patients, organising receipts, purchasing materials for the display shop, counselling and informing patients.

Essential Responsibilities

• Alert appropriate staff of patient arrivals.
• Check that lab cases have been received the day before treatment.
• Greet patients by name and update addresses, telephone numbers and insurance information as appropriate
• Check accounts balances of patients coming in and prepares to discuss any monies due.
• Securing appropriate and timely management of patient care and treatment.
• Reschedule the late patient and any no-shows that occur during the day.
• Provide quality customer service by giving the feeling of “being in good hands” to the patients through personal and telephonic counselling.
• Optimizing patient understanding of our therapy spectrum by individual counselling and information regarding possible and planned treatments and therapies.
• Determine the status of the following continuing care visit for each hygiene patient seen during the day to ensure no one is missed.
• Keep staff and doctor informed of next available opening; time allotted for emergency patients, possible no-shows
• Provide billing to patients.
• In individual cases (and as a substitute) prophylaxis treatments, assistance at the dental treatment chair, instrument disinfection and –sterilization.
• Plays a creative part in the arrangement of new methods, and improvements in patient service.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Minimum of 2 years work experience.