Latest Jobs at Softcom Limited

Overall Objective of the Role

• The Fraud Detection Analyst/Specialist will be responsible for detecting fraudulent access attempts, mitigating losses and remediating any impacts as a result of fraudulent activity.
• This role aims to prevent unauthorised or fraudulent transactions while providing a great payment experience for legitimate users.
• The Fraud Detection Analyst/Specialist will be responsible for analysing transaction trends, developing fraud prevention strategies, and executing processes that will help us keep fraud cases low.

Responsibilities

• Review and analyse transaction activity to prevent and detect fraud
• Use and manage the fraud detection software to investigate, document and maintain records of fraud and money-laundering scenarios
• Perform detailed checks, research and investigations to assess the potential for fraud
• Produce thorough documentation and evidence in support of investigations and potential cases of fraud
• Assist with preparation of Suspicious Activity Reports and Cash
• Transaction Reports
• Identify and track current fraud trends by reviewing transactions and account patterns.
• Monitor Merchant transactions and accounts for potential fraudulent activities; Monitor real-time transaction queues and identify high-risk transaction
• Work closely with internal functions including Engineering,
• Customer Success, and Legal & Compliance to result fraud matters
• Prompt and effective customer and merchant engagement on all fraud related cases as it concerns them, for prompt resolution and feedback.
• Prompt and effective response to banks on all fraud related cases as it concerns them, for prompt claim resolution and feedback.

Qualification and Skills

• BSc in Computer Science or related fields
• 5- 8 years experience in financial industry
• Good grasp of fintech, banking, payment and related activities
• Proficiency in Structured Query Language (SQL), Advanced use of
• Excel or similar tools, Data Analytics.
• Excellent interpersonal and communication skills.
• Ability to work as a member of a team and share knowledge.
• Excellent problem-solving skills and analytical ability.
• Ability to work well independently and with a team.
• Strong people, interpersonal and relationship skills with a demonstrated ability to manage and influence senior stakeholders.
• Excellent presentation skills.
• Working knowledge of Google suite.

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Job Description

• We are looking for experienced engineers to join a mobile development team focused on creating a new selling experience for small and medium scale businesses.
• With the goal of helping anyone to “sell anything, anywhere, and fast”, this team would be working with our UX designers and product owners to bring the product vision to reality.
• In this position, you will contribute to the architecture, design, implementation and deployment of our sales management solutions on both Android and iOS. You will push your design and engineering limits by engineering new behaviours for our customers.

Here’s what you’d do day-to-day:

• Convert Figma designs into smooth and performant screens in Flutter
• Integrate flutter mobile apps with REST APIs
• Review, test and improve mobile apps in Flutter.

Requirements
Here’s what we're looking for:

• 2+ years of verifiable experience building apps with Flutter
• Passionate about creating delightful experiences on mobile devices.
• Independent, dedicated, and able to deliver well tested, production ready code with high autonomy and minimal guidance.
• Experience producing well-structured, easily maintainable, well-documented code that balances beauty and pragmatism.
• Strong verbal and written communication skills, are self-driven, and can deliver high quality results in a fast-paced environment
• Experience integrating flutter apps with different kinds of APIs and native SDKs
• Payments and/or eCommerce experience is a plus.

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Job Description

• We are looking for experienced engineers to join the team focused on building a brand-new payments processing engine.
• The goal of this team is to build the base upon which our other products thrive so our product engineers can focus on creating delightful experiences for our customers. We consider this an exciting opportunity for seasoned engineers. In this position, you will significantly contribute to the architecture, design, implementation and deployment of large-scale and complex financial systems.
• You will push your design and architecture limits by inventing and simplifying complex problems.
• You will work with Softcom engineering and business teams in planning, designing, executing and implementing this new platform.

Here’s what you’d do day-to-day:

• Build systems and products that facilitate movement of money from customers to other customers, customers to products, products to products and any other combination we come up with.
• Design highly scalable and distributed systems that support moving millions of dollars between multiple points
• Write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism.
• Create processor-agnostic 3rd party APIs which would allow other developers create new systems based on the products you build.
• Exercise your strong verbal and written communication skills in building a consensus with stakeholders and delivering reliable systems in time and on budget.
• Work with the business intelligence, finance, product, compliance and operations teams in automating and performing financial reconciliation across multiple systems with a view to getting complete financial reporting.

Basic Qualifications

• 4+ years of verifiable experience working with one of: NodeJS + Typescript, GoLang
• 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• 4+ years experience working with MongoDb.
• 5+ years of professional software development experience.
• Independent, dedicated, and able to deliver well tested, production ready code with high autonomy and minimal guidance.

Preferred Qualifications:

• Experience with large scale distributed systems
• Knowledge of and experience working with queueing systems as well as the pros and cons of working with different queuing systems.
• Experience with Amazon Web Services.
• Experience developing best practices to build out and maintain scalable systems,
• service oriented applications, and more.
• Experience building complex, highly scalable software systems that have been successfully delivered to customers
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations
• Payments and/or risk experience is a plus.

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About Eyowo Integrated Payment

• In a country with over 200 million people, only about 45million people have access to formal financial services. We believe that everyone with a phone number should have access to modern financial services,a fundamental concept known as inclusion.
• We notice its absence, understand its essence, and our efforts are in ensuring its presence in every corner of Nigeria.

We have built Eyowo specifically for:

• People - Eyowo provides simple, modern, and reliable financial services to anyone with a phone number. With Eyowo,you can spend, send, receive, save, and borrow money with just your phone number.
• Entrepreneurs - Eyowo empowers entrepreneurs with the tools required for financial success. Users can create business accounts in a few minutes,and spend, send, receive, save, and access loans.
• Engineers/Enablers - The Eyowo financial services tool kit provides developers with the technology and regulatory infrastructure required to integrate and innovate fintech products at the speed of light.
• To achieve its vision, Eyowo is in compliance with statutory and licensing requirements from regulators including obtaining a banking license(MFB),a PSSP license,and a PTSP license (AIP in view) in addition to multiple security compliances and integrations.
• Eyowo is a product company of Softcom, a company focused on inclusive human growth. An objective intended to be achieved by connecting people and organizations with meaningful innovation.

As a proud partner of potential, Softcom focuses on innovating around unchanging human needs in the areas of:

• Payment: Democratising financial services for all
• Identity: Identifying anyone
• Data: Insights for decision making

Job Profile

• We are looking for a Customer Success Specialist to assist our customers with technical problems when using our products and services. Customer Success Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
• To be successful in this role,you should be an excellent communicator who’s able to earn our Customers’trust.
• You should also be familiar with help desk software.
• Ultimately, you will help establish our reputation as a company that offers excellent customer support.

Job Responsibilities
As a Customer Success Specialist, your job responsibilities will include the following:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Work cross-departmentally to coordinate customer needs, resolve issues, and ensure customer satisfaction via phone, email, and chat.
• Responsible for customer satisfaction and retention by developing, tracking, and reporting performance metrics and indicators.
• Analyze trends in C-Sat/NPS scores to identify areas of improvement.
• Conduct regular customer pulse checks to identify pain points, friction points and get feedback on overall satisfaction.
• Develops and maintains long-term business relationships by serving as an internal advocate and client liaison.
• Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
• Handle customer complaints,provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Articulate customer needs to internal business units to drive strategic decisions.

Requirements
You’ll be a good fit for this position if you:

• Understanding of how CRM systems work.
• Prior customer support or relevant experience.
• Excellent written and verbal communication and problem-solving skills.
• Ability to explain complex issues in a simple and understandable way.
• Multi-tasking abilities.
• Analytical skills.
• Patience when handling tough cases.
• Proficiently speak and write Hausa.

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Job Description

• The Planning and Progress Manager will be responsible for coordinating the efforts of multiple teams working together to deliver the goals of the company.
• They will be tasked with working hand in hand with these teams to break down their goals into actionable plans with clear timelines, and responsibilities.
• They will also be responsible for communicating the progress, risks, blockers, and existing opportunities to the leadership team to ensure the timely execution and delivery of the project.

Key Responsibilities

• Develop a deep understanding of the organization's goals and the role each stakeholder plays in achieving them.
• Establish project objectives by working with teams to break down their goals into actionable plans with key activities, timelines, and responsibilities.
• Align on key deliverables, milestones and success criterias, resource allocation, and all relevant activities that would ensure successful on-time delivery by the key stakeholders.
• Communicate with stakeholders throughout the project to ensure they are aware of project status and any potential issues that may impact the project’s outcome
• Conduct vulnerability assessments and Identify risks that could derail the timely achievement of the goals set; escalate these risks to project stakeholders and ensure that they implement mitigative actions.
• Ensure compliance with all company policies during the planning & execution of these projects.
• Adequately communicate schedules, priorities, and status to all levels in the company.
• Monitor budgets, schedules, and other key performance indicators to ensure that projects are progressing as planned
• Prepare a project’s scope statement, including major milestones and tasks, deliverables, and team members involved in the project
• Evaluate project results to determine whether goals were achieved and if changes are necessary to improve performance for future projects
• Coordinating with other departments or personnel as needed to ensure that projects meet organizational goals

Academic & Professional Qualifications

• Bachelor's Degree in Business Administration, Project Management or other related discipline.
• 2 - 3 years of project management experience; preference for technology product and service development initiatives
• Experience managing and coordinating projects: monitoring, anticipating, and troubleshoots issues, providing ongoing expertise, resolving problems, and providing project effectiveness
• Experience in managing delivery teams of various sizes and scopes (may include staff, consultants, and vendors)

Skills & Requirements:

• Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel)
• Excellent verbal and written communication skills
• Excellent interpersonal skills and ability to develop and maintain strong relationships.
• Ability to distill complex thoughts and strategies into clear, simple, and actionable information
• Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations
• Ability to manage multiple tasks and projects simultaneously owns deliverables end to end, and partners with other teams to achieve goals.
• Ability to articulately present and debate recommendations with cross-functional teams and senior leadership.
• Other Soft skills require include; Time Management, Problem Solving, Creativity, Critical Thinking, Conflict Resolution.

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Job Description

• The Technical Program Manager will work with key stakeholders (Engineering leads & QA) to ensure timely completion of technical projects by meeting product milestones.
• You will be responsible for assessing risks, anticipating bottlenecks, providing escalation management, balancing the business needs versus technical constraints and providing recommendations that will maximize business benefit.
• You should be passionate about contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and will be responsible for coordinating the efforts of multiple teams working together to deliver the goals of the company.
• You should have a technical background, be detail driven and have excellent communication and problem solving abilities.

Key Responsibilities

• Develop a deep understanding of the product roadmap and how it aligns with the business goals
• Work across product teams to coordinate dependencies, keep track of the critical path, expose risk to the overall roadmap and to drive decisions around team priorities that come in conflict with the business priorities
• Deliver extensive project plans by working with teams to break down their goals into actionable plans with key activities, timelines, and responsibilities.
• Align on key deliverables, milestones and success criterias, resource allocation, and all relevant activities that would ensure successful on-time delivery by the key stakeholders.
• Partner with engineering, product,and business leadership to build highly collaborative teams and to enhance communication across teams and stakeholders
• Communicate with stakeholders throughout the project to ensure they are aware of project status and any potential issues that may impact a successful outcome
• Conduct vulnerability assessments and Identify risks that could derail the timely achievement of the goals set; escalate these risks to project stakeholders and ensure that they implement mitigative actions.
• Evaluate project results to determine whether goals were achieved and if changes are necessary to improve future performance for future project
• Project management - prioritization , planning of projects and features, Stakeholder management and tracking of external commitments

Academic & Professional Qualifications

• Bachelor’s Degree in Computer Science or equivalent combination of technical education and work experience;
• 3+ years of deep hands on technical software development experience;
• Experience managing and coordinating projects: monitoring, anticipating, and troubleshooting issues and ensuring project effectiveness.

Skills & Requirements:

• Strong business acumen and technical vision
• Ability to handle multiple competing priorities in a fast-paced environment
• A deep understanding of software engineering and the needed requirements to ship features on time
• Great relationship management skills which include the ability to discover the true requirements underlying product feature requests and work with engineering to meet aggressive timelines with optimal solutions.
• Ability to articulately present and debate recommendations with cross-functional teams and senior leadership.