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  • Posted: Sep 27, 2022
    Deadline: Oct 3, 2022
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  • About 8 years ago, a friend’s brother needed help with a business hitch. My idea of solving that issue with what little tech was available back then is who Softcom has become today. Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Techn...
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    Fraud Specialist

    Overall Objective of the Role

    • The Fraud Detection Analyst/Specialist will be responsible for detecting fraudulent access attempts, mitigating losses and remediating any impacts as a result of fraudulent activity.
    • This role aims to prevent unauthorised or fraudulent transactions while providing a great payment experience for legitimate users.
    • The Fraud Detection Analyst/Specialist will be responsible for analysing transaction trends, developing fraud prevention strategies, and executing processes that will help us keep fraud cases low.

    Responsibilities

    • Review and analyse transaction activity to prevent and detect fraud
    • Use and manage the fraud detection software to investigate, document and maintain records of fraud and money-laundering scenarios
    • Perform detailed checks, research and investigations to assess the potential for fraud
    • Produce thorough documentation and evidence in support of investigations and potential cases of fraud
    • Assist with preparation of Suspicious Activity Reports and Cash
    • Transaction Reports
    • Identify and track current fraud trends by reviewing transactions and account patterns.
    • Monitor Merchant transactions and accounts for potential fraudulent activities; Monitor real-time transaction queues and identify high-risk transaction
    • Work closely with internal functions including Engineering,
    • Customer Success, and Legal & Compliance to result fraud matters
    • Prompt and effective customer and merchant engagement on all fraud related cases as it concerns them, for prompt resolution and feedback.
    • Prompt and effective response to banks on all fraud related cases as it concerns them, for prompt claim resolution and feedback.

    Qualification and Skills

    • BSc in Computer Science or related fields
    • 5- 8 years experience in financial industry
    • Good grasp of fintech, banking, payment and related activities
    • Proficiency in Structured Query Language (SQL), Advanced use of
    • Excel or similar tools, Data Analytics.
    • Excellent interpersonal and communication skills.
    • Ability to work as a member of a team and share knowledge.
    • Excellent problem-solving skills and analytical ability.
    • Ability to work well independently and with a team.
    • Strong people, interpersonal and relationship skills with a demonstrated ability to manage and influence senior stakeholders.
    • Excellent presentation skills.
    • Working knowledge of Google suite.

    Check how your CV aligns with this job

    Method of Application

    Interested applicants should forward their CVs and Cover letters to: careers@softcom.ng using the job title as the subject of the mail.

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