Fraud Specialist at Softcom

Overall Objective of the Role

• The Fraud Detection Analyst/Specialist will be responsible for detecting fraudulent access attempts, mitigating losses and remediating any impacts as a result of fraudulent activity.
• This role aims to prevent unauthorised or fraudulent transactions while providing a great payment experience for legitimate users.
• The Fraud Detection Analyst/Specialist will be responsible for analysing transaction trends, developing fraud prevention strategies, and executing processes that will help us keep fraud cases low.

Responsibilities

• Review and analyse transaction activity to prevent and detect fraud
• Use and manage the fraud detection software to investigate, document and maintain records of fraud and money-laundering scenarios
• Perform detailed checks, research and investigations to assess the potential for fraud
• Produce thorough documentation and evidence in support of investigations and potential cases of fraud
• Assist with preparation of Suspicious Activity Reports and Cash
• Transaction Reports
• Identify and track current fraud trends by reviewing transactions and account patterns.
• Monitor Merchant transactions and accounts for potential fraudulent activities; Monitor real-time transaction queues and identify high-risk transaction
• Work closely with internal functions including Engineering,
• Customer Success, and Legal & Compliance to result fraud matters
• Prompt and effective customer and merchant engagement on all fraud related cases as it concerns them, for prompt resolution and feedback.
• Prompt and effective response to banks on all fraud related cases as it concerns them, for prompt claim resolution and feedback.

Qualification and Skills

• BSc in Computer Science or related fields
• 5- 8 years experience in financial industry
• Good grasp of fintech, banking, payment and related activities
• Proficiency in Structured Query Language (SQL), Advanced use of
• Excel or similar tools, Data Analytics.
• Excellent interpersonal and communication skills.
• Ability to work as a member of a team and share knowledge.
• Excellent problem-solving skills and analytical ability.
• Ability to work well independently and with a team.
• Strong people, interpersonal and relationship skills with a demonstrated ability to manage and influence senior stakeholders.
• Excellent presentation skills.
• Working knowledge of Google suite.