Job Opportunities at FEZ Consultants

Description 

• Overseeing and scheduling regular vehicle inspection, maintenance, and servicing to minimize downtime.
• Ensuring all vehicle & bike documents are up to date.
• Establishing efficient routes and transportation schedules.
• Maintaining detailed records of vehicle servicing and inspection
• Renewal of vehicle and bike documents before their expiration.
• On time registration of newly purchased vehicles and motorcycles added to the company’s fleet.
• Develop and maintain fleet operations policies manual that outlines responsibilities and procedures for the work.
• Overseeing the purchase of new vehicles or equipment for the company’s fleet.
• Managing the fleet inventory to ensure all vehicles have the necessary equipment in each vehicle such as fire extinguisher, C- caution, extra tyres, etc.
• Ensuring on time rescue of riders/ drivers and the company’s fleet involved in accidents or arrests by road government officials.
• Ensuring proper negotiation and purchase of quality bike/ vehicle parts to minimize cost.
• Attending to requests from riders and drivers on complaints on their bikes and/or vehicles.

Requirements

• Interested candidates should possess a Bachelor's Degree or HND with 2 - 5 years work experience.

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Job Description

• Answering phone calls in a polite and professional manner.
• Identify and assess customers’ needs to achieve satisfaction.
• Collating and sending weekly reports.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Ensure that customers’ refunds are done within 24- 72 hrs.
• Ensure that customer’s response time must not exceed 10 minutes.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Responding to customer service issues in a timely manner.
• Manage large amount of incoming phone calls.

Requirements

• Candidates should possess a Bachelor's Degree or HND qualification with 2 - 5 years work experience.