Jobs at Alfred & Victoria Associates

Job Summary

• The Field Performance Monitor is responsible for overseeing the performance of the Field department.
• This role ensures that coordinators adhere to established procedures and policies, prepares daily performance reports for the head of the department, identifies delays in ticket updates, and monitors the performance of engineers on-site.
• The Field Performance Monitor will also investigate escalated cases and provide insights into areas for improvement. Additionally, the role requires preparing and conducting regular training for the team, identifying weaknesses, and ensuring continuous improvement.
• Reports To: Head of Field Department

Responsibilities
Performance Monitoring:

• Continuously monitor the performance of the FOC department.
• Ensure coordinators follow departmental procedures and policies.
• Identify and report any deviations from established standards.

Reporting:

• Prepare and submit daily performance reports for the head of the department.
• Include detailed analysis of team performance and individual engineer performance.

Ticket Management:

• Track and catch delays in updating tickets by coordinators.
• Ensure timely and accurate ticket updates to reflect the current status of field operations.

Team Performance:

• Collaborate with coordinators to identify engineers who are not performing well on-site.
• Provide feedback and recommendations for performance improvement.

Case Investigation:

• Investigate escalated cases thoroughly to determine the root cause of issues.
• Document findings and propose solutions to prevent future occurrences.

Training and Development:

• Prepare regular training sessions for the FOC team.
• Identify weaknesses in team performance and develop training programs to address them.
• Ensure the team is up-to-date with the latest procedures, policies, and technologies.

Compliance and Improvement:

• Ensure compliance with all FOC policies and procedures.
• Recommend process improvements to enhance the efficiency and effectiveness of field operations.

Qualifications

• Bachelor’s degree in business administration, Operations Management, Telecommunications, Information Technology, or a related field.
• Proven experience in operations management, preferably within a similar environment.
• Basic knowledge of telecommunications and IT.
• Strong analytical skills with the ability to prepare detailed performance reports.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.

Key Competencies:

• Analytical Thinking
• Attention to Detail
• Communication Skills
• Problem Solving
• Time Management
• Team Collaboration
• Compliance Orientation
• Training and Development.

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Main Duties
Marketing communication for public training:

• Identifying appropriate target audience for training programmes
• Developing & administering mailing lists, e-mails & adverts
• Following up with potential clients
• Identifying in-house training opportunities, following up and involving subject matter experts accordingly
• Identifying & following up e-learning opportunities
• Providing support in the development of in-house training proposals.

Logistics Management:

• Coordinating logistics (venue, equipment, course materials, catering, etc) for internal & external training
• Developing & maintaining a rich client database
• Developing & maintaining strong relationships with target clientele (persons in charge of training/HR & the end customer)
• Automated tracking of opportunities & client history
• Automated mailing
• Data mining.

Qualifications

• Education Qualification: A good First Degree
• Professional Qualification: IT professional certifications, Project management certifications,
• Experience: Previous experience in a similar role, and a minimum of 5 years of working experience.

Required Competencies:

• Demonstrable experience of working with clients in a business context supporting them in the use of learning technologies and blended learning, and comfortable advising on the use of technologies such as Learning Management Systems.
• Sound understanding of good learning design and the management of learning, and the difference that great learning & development can make to a business.
• Confident with customers, and confident working with senior stakeholders at a strategic level.

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Job Brief

• We are looking for a high-performing Snr. Enterprise Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Prospecting for new sales and opportunities
• Achieving growth and hitting sales targets by successfully managing available resources
• Designing and implementing a strategic business/sales plan that expands company’s customer base and ensure it’s strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while beingfully aware of new products and competition status
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Manage customer portfolio to maximize relationship-building opportunities.

Requirements

• BSc/MSc Degree in business administration or a related field; certification in sales or marketing will be an asset.
• Successful previous experience as a sales representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administratorin the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent verbal and communication skills with proficiency in English Language
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication