Jobs at Pragmatic Technologies Limited

Job Summary

• To ensure that customer installations and repairs are promptly done according to laid down company procedures.
• To attend to customer needs in a professional manner and ensure that all installation and repair jobs are completed efficiently.

Responsibilities

• Installation of all the inverters and stabilizers with SOP.
• Attend to all faulty service requests that come from customers via the Service Controller.
• Ensure the proper functioning of the product after installation and FSR.
• Ensure proper training of customer on the functionality of the product.
• Liaise with the customer regarding the status of product after installation and FSR.
• Performs other functions as assigned.

Requirements

• Minimum of OND in Engineering or equivalent.
• 2 - 3 years of relevant and progressive experience.
• Good business communication (including written and verbal) skills.
• Expert presentation and interpersonal skills.
• Good carriage, professional appearance and outlook to work.
• Strong business ethics

Competencies Required (Plus):
Skills:

• Planning
• Communication
• Leadership
• Troubleshooting/problem solving
• Customer Service
• Good Business communications skills
• Strong interpersonal skills.

Knowledge:

• Electrical Installation
• Electronics repair
• Customer Service
• Product knowledge

Attitude:

• Result Orientation
• Positive Mindset
• Self-Starter
• Hardworking
• Adaptive & Flexible
• Team worker
• Models company ideals.

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Job Summary

• To ensure that products are repaired/ maintained according to laid down company procedures.

Tasks and Responsibilties

• Repair of inverter board, AVR and other electrical/electronic devices up to PCB level.
• Complete routine and non-routine maintenance i.e. Inverter, etc.
• Attend to all complaints as relating to technical faults on all the products.
• Receive incoming defective products from RMA officer.
• Verify all returned products to ascertain the defectiveness of the product.
• Diagnose the product to confirm the fault and proffer solutions.
• Clarify with the customer, if necessary, the fault to confirm the product faults before repairs.
• Carry out the repairs of the defective product base on the diagnosis and other discovered problem.
• Document the repairs’ part used for billing by the RMA officer.
• Test the repaired product(s) to confirm the product proper functions.
• Perform other function assigned.

Objective

• To effect repairs/maintenance of company products.

Requirements and Qualifications

• Minimum of OND / NABTEB or equivalent in Electrical / Electronics Engineering.
• 2-4 years of relevant and progressive experience.
• Good business communication (including written and verbal) skills.
• Expert presentation and interpersonal skills.
• Good carriage, professional appearance and outlook to work.
• Strong business ethics.

Competence Required (Plus)
Skills:

• Repair of electrical/ electronic devices.
• Problem solving/Troubleshooting.
• Excellent Communication Skills.
• Strong interpersonal skills.

Knowledge:

• Electrical Installation
• Customer Service
• Product knowledge.

Attitude:

• Result Orientation
• Positive Mindset
• Self-Starter
• Hardworking
• Adaptive & Flexible
• Team worker
• Models company ideals.