Admin/ Customer Service Executive, Ibadan Office at Devtek

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about products and services.
• Resolve customer complaints professionally and escalate complex issues to the appropriate departments
• Maintain a positive and helpful attitude in all customer interactions.
• Record and track customer feedback for service improvement.
• Assist in preparing reports, memos, and correspondence.
• Maintain organized filing systems (digital and physical).
• Support scheduling of meetings and appointments.
• Handle basic data entry and document management.
• Coordinate office supplies and inventory
• Make phone calls to prospective consumers to explain the company’s products and encourage sales
• Assist with other administrative task as assigned by the supervisor.

Requirements:

• HND/BSc in any relevant field.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask.
• Prior experience in customer service or administrative roles is an advantage.