Jobs at One StepAhead Consulting

Job Summary

• We are seeking a highly motivated and experienced Female Customer Experience Manager to lead our customer service team and ensure an exceptional experience for our valued clients.
• As the Customer Experience Manager, you will play a pivotal role in creating a positive and memorable experience for our customers.
• Your responsibilities will encompass managing and training the customer service team, analyzing feedback, and implementing strategies to enhance overall customer satisfaction.

Key Duties and Responsibilities

• Lead, motivate, and mentor the customer service team, fostering a positive and collaborative work environment.
• Develop and conduct training programs to ensure team members provide outstanding customer service, including effective communication and conflict resolution skills.
• Collect and analyze customer feedback, reviews, and surveys to identify areas for improvement and develop action plans.
• Implement strategies to engage with customers, build relationships, and enhance their experience throughout their journey with our company.
• Handle escalated customer complaints and issues with professionalism, ensuring swift resolution and customer satisfaction.
• Continuously evaluate and improve customer service processes and procedures to streamline operations and enhance efficiency.
• Monitor and maintain service quality standards, ensuring consistency and adherence to company policies.
• Develop and implement initiatives to improve the overall customer experience, including loyalty programs, personalized services, and special events.
• Generate reports on customer service metrics, performance, and trends, presenting findings to senior management.
• Collaborate with other departments, such as marketing and sales, to align customer experience strategies with business objectives.

Key Requirements

• Bachelor's Degree in Business, Hospitality, or a related field preferred.
• Minimum of 5 years experience in customer service management or a similar role, preferably in the hospitality industry.
• Excellent leadership and team management skills, with a track record of building and motivating high-performing teams.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse customer demographics.
• Exceptional problem-solving and conflict resolution abilities.
• Data-driven mindset with the ability to analyze customer data and translate insights into actionable strategies.
• Customer-centric approach and a passion for exceeding customer expectations.
• Proficiency in customer relationship management (CRM) software and other relevant tools.
• Ability to work in a fast-paced and dynamic environment.

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Job Summary

• We are seeking enthusiastic and welcoming hostesses to join our Restaurant and Lounge.
• As a hostess, you will be the first point of contact for our guests, creating a positive and memorable first impression.
• Your primary responsibilities will include greeting and seating guests, managing reservations, and coordinating with waitstaff to ensure a smooth dining experience.
• If you have a friendly demeanour and enjoy providing exceptional hospitality, we invite you to be a part of our hospitality team.

Key Duties & Responsibilities

• Warmly greet and welcome guests as they arrive, creating a positive and inviting atmosphere.
• Manage and prioritize guest reservations, ensuring efficient seating arrangements.
• Communicate estimated wait times to guests and offer comfortable waiting areas if necessary.
• Escort guests to their tables, providing menus and assisting with seating preferences.
• Maintain a clean and organized waiting area, ensuring it is tidy and well-presented.
• Answer phone calls and assist with inquiries, reservation requests, and general information.
• Coordinate with waitstaff to manage the flow of guests and ensure efficient table turnovers.
• Assist in managing the reservation book, including recording guest details and special requests.
• Inform guests of any special promotions, events, or menu changes.
• Thank guests for their visit as they depart and invite them to return.
• Collaborate with team members to provide excellent customer service and address any guest concerns.

Key Requirements

• Minimum of 4 years experience as a hostess in a similar customer-facing role.
• Exceptional interpersonal and communication skills.
• Friendly and welcoming demeanour with a strong customer service orientation.
• Ability to remain calm and courteous under high-pressure situations.
• Strong organizational and multitasking abilities.
• Proficiency in using reservation management software is a plus.
• Attention to detail.
• Applicants must be able to commute conveniently

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key Duties Responsibilities

• Actively pursue business opportunities, maintain excellent relationships with existing clients, and expand client base.
• Follow-up on new clients to increase the company’s client database.
• Develop and increase sales by following up on potential clients through inspections.
• Develop innovative ideas to boost sales.
• Coordinate closing of deals and signing of document schedule.
• Build and maintain an excellent relationship with clients on an ongoing basis.
• Protect the organization’s value by keeping information confidential.
• Understand the specifications for all properties and communicate them effectively.
• Develop, establish, and maintain market strategies to meet organizational objectives.
• Negotiates contracts and packages.
• Oversee the preparation and approval of documents such as lease agreements, letter of offer, rental breakdown, and contracts.
• Coordinate the closing of property deals to ensure vital documents are signed and payment received.
• Facilitate arrangements to give prospective tenants a view of a property before concluding a sales deal.
• Conduct the inspection of properties to ensure the terms and conditions of lease/sales are met before closing deals.
• Conduct surveys to identify prices of competing properties on the property market.
• Monitor the property market to identify individuals with interest in property to convince them and secure a deal.
• Maintain contact with clients to have openings to discuss future business prospects.
• Keep detailed records of tenants leasing the properties.
• Follow up on rent renewal, collection of rent when due and send out reminders for payment of rent and service charges.
• Provide periodic reports to company management on sales operations and generated returns.
• Carry out pre-tenancy works, property inspections, and pro-active and re-active reports for property portfolio.
• Attend to items marked on check out the report and send dilapidation claim to Project Manager.
• Send agreed dilapidations in the schedule to the tenant; carry out negotiations between both management & tenant.
• Print off daily/weekly error and warning reports for funds, and work orders.
• Response to clients’ verbal enquiries and report instructions in a timely manner
• Complete leasing and sales transactions efficiently and professionally
• Respond to all enquiries in a professional manner, including submitting listings and providing market advice.
• Update and increase database contacts and input related information of properties and tenants onto the client contacts management system.
• Perform other functions that may be assigned by management.

Requirements

• Bachelor's or Master's Degree in Business, Estate Management, Facilities Management, or a related discipline
• Minimum of 5 years experience in property lease, sales, and management
• Relevant professional qualifications
• Holder of Estate Agent’s licence will be an added advantage
• Good command of both written and spoken English
• Proficient in MS Word, Excel, and PowerPoint.
• Experience in consultancy and valuation work would be an advantage.
• Strong interpersonal, communication, client networking, and presentation skills
• Good people management skills
• Able to work under pressure and meet deadlines
• Responsible, lots of initiative, mature, and self-motivated with excellent service attitude.