Jobs at Bemil Nigeria Limited

Responsibilities
Administrative Duties:

• Office Management: Oversee day-to-day office operations, including office supplies, equipment maintenance, and cleanliness.
• Correspondence: Manage and respond to incoming and outgoing correspondence, including emails, phone calls, and mail.
• Calendar Management: Schedule meetings, appointments, and events for the team and maintain calendars.
• Travel Arrangements: Coordinate travel plans for employees, including booking flights, accommodations, and transportation.
• Document Management: Organize and maintain physical and digital files, documents, and records.
• Meeting Support: Prepare meeting materials, agendas, and minutes as needed.
• Visitor Management: Greet and assist visitors, clients, and guests, ensuring a positive and professional experience.

Procurement Duties:

• Vendor Management: Identify and evaluate potential suppliers, negotiate terms, and maintain positive vendor relationships.
• Purchase Orders: Prepare and process purchase orders, ensuring accuracy and compliance with company policies.
• Inventory Control: Monitor and manage inventory levels of office supplies and equipment.
• Budget Tracking: Assist in tracking procurement-related expenses and ensure adherence to the budget.
• Sourcing and Cost Optimization: Identify cost-effective procurement options and seek opportunities for cost savings.
• Contract Management: Assist in drafting, reviewing, and managing supplier contracts and agreements.
• Quality Control: Ensure that purchased items meet quality standards and resolve issues with vendors as needed.

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Job Summary

• As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.
• Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Roles and Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide customers with accurate, valid and complete information by using the right methods/tools.
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Carry out customer satisfaction survey.
• Maintain comprehensive database.
• Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.
• Analyze and document loss of clients to mitigate against future loss.
• Physical visitations to clients locations, for random or schedule checks.
• Assess guards during visitations to check if they are in line with company expectations.

Qualifications and Requirements

• Candidates should posses a B.Sc, HND in Business Administration, Marketing, or a related field. A Master's degree is a plus.
• Must have 2 - 4 years work experience
• Candidate must be a female.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.