Latest Jobs at Pickmeup Technologies

Job Description

• The marketing manager is responsible for driving all marketing activities.
• Planning and execution of effective promotions to increase ride and Income.
• Responsible for promoting and publicizing the company's brand and services.
• Carrying out the daily tasks that keep department functioning.
• Overseeing and developing marketing campaigns.
• Devising and developing ideas and strategies.

Requirements

• HND / Bachelor's / Master's Degree
• Applicant with 1 - 3 year experience with a ride hailing firm with IT knowledge.
• Applicant must possess good computer and telecommunication skills.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.
• Applicant must be an innovative, analytical and solutions-driven individual with excellent leadership and interpersonal skills.

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Job Description

• Monitor the operation and general activities of customers and drivers
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain professional friendly relationship with drivers
• Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
• Provide thorough, proactive support using various platforms including email, chat, and phone support.
• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
• Create a template for customer satisfaction and loyalty
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide weekly report for all activities and department.

Requirements

• HND / Bachelor's Degree
• Candidates must have IT Knowledge.
• Applicant must have 1 to 3 year(s) experience with a ride-hailing firm with is an added advantage.
• Applicant must possess good computer and telecommunication skills.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.

go to method of application »

Job Description

• Monitor the operation and general activities of customers and drivers
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain professional friendly relationship with drivers
• Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
• Provide thorough, proactive support using various platforms including email, chat, and phone support.
• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
• Create a template for customer satisfaction and loyalty
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide weekly report for all activities and department.

Eligibility

• HND / Bachelor's Degree.
• Candidates must have IT Knowledge.
• Applicant must have 1 to 3 year (s) experience with a ride-hailing firm with is an added advantage.
• Applicant must possess good computer and telecommunication skills.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.

go to method of application »

Job Description

• Be active in all of the field operations and work closely with respective supervisors.
• Solve any technical and operational issues for Drivers and customers as required.
• Relay feedback and provide suggestion to the technical team and the management team.
• Perform other tasks as assigned by the management from time to time
• Make strategic decisions to prioritize within functional area; guide and set goals for the overall team
• Present models, findings and insights to senior management to drive business decisions.
• Monitoring of ride operations.
• Identifying trends and rending optimum service to customers
• Establish and maintain professional friendly relationship with drivers.
• Collaborate with local and other Central Operations teams, as well as marketing, product and other central functions, to ensure that insights inform broader strategic initiatives.
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
• Provide weekly report for all activities and department.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.

Requirements

• A minimum of HND qualification
• 1 to 3 years experience in the ride-hailing industry.
• Excellent interpersonal skills.
• Good communication and computer skill.
• Have a strong motivation to solve problems creatively and efficiently
• Thrive in a fast-paced environment
• Must be detail-oriented and organized
• Must be a customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
• Experience working with in a Team
• Must be innovative and creative.
• Must passionate about new technologies and ride-hailing.
• Must comfortable withdeveloping analytical and decision frameworksto support your strategies and decisions.
• Must be a strong leader and collaborator.