Enterprise Application Support Analyst at Credit Direct Limited

Job Summary

• We are looking for an experienced Application Support Analyst who will be responsible for providing technical support and maintenance for our various applications, databases, web, and mobile platforms.
• The ideal candidate will have a strong understanding of application support, database administration, web servers, and possess intermediate skills in SQL, MSSQL, MySQL, as well as familiarity with .NET and Spring Boot frameworks.

Job Details
Application Support:

• Provide technical support for a range of applications, resolving issues promptly to ensure minimal disruption to business operations.
• Troubleshoot and debug application problems, identifying root causes and implementing effective solutions.
• Collaborate with development teams to deploy application updates and enhancements.

Database Support:

• Manage and maintain MSSQL and MySQL databases, ensuring optimal performance, security, and reliability.
• Perform routine database maintenance tasks such as backups, restores, and performance tuning.
• Monitor database activity and proactively identify and resolve issues.

Web and Mobile Application Support:

• Support web and mobile applications, including installation, configuration, and troubleshooting.
• Collaborate with development teams to ensure seamless integration and deployment of web and mobile applications.
• Provide technical guidance and support to end-users on web and mobile application usage.

Knowledge of Web Servers:

• Administer and configure web servers such as Tomcat and IIS to ensure optimal performance and availability.
• Monitor web server activity and troubleshoot issues as they arise.
• Implement security measures and best practices to protect web server environments.

Intermediate Skill in SQL and Database Administration:

• Write and optimize SQL queries to extract, manipulate, and analyze data.
• Assist with database administration tasks, including schema design, indexing, and data migration.
• Perform data analysis and generate reports to support business needs.

.NET and Spring Boot Framework Knowledge:

• Familiarity with .NET and Spring Boot frameworks for application development and support.
• Ability to troubleshoot and support applications developed using .NET and Spring Boot.

Java and Deployment of Java and .NET Applications:

• Proficiency in Java programming language and ability to deploy Java applications.
• Experience in deploying and supporting .NET applications in various environments.

Knowledge of Fineract Lending Application:

• Familiarity with Fineract lending application or similar financial software preferred.
• Provide support and maintenance for Fineract lending application as needed.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years proven experience in application support, database administration, and web/mobile application support.
• Strong understanding of web servers such as Tomcat and IIS.
• Intermediate skills in SQL, MSSQL, and MySQL database administration.
• Experience with .NET and Spring Boot frameworks.
• Proficiency in Java programming language.
• Excellent problem-solving skills and ability to work well under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Attention to detail and commitment to delivering high-quality solutions.

Benefits
At Credit Direct Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

• Competitive Salary:We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.
• Quarterly Performance Pay:We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.
• Transport Subsidy:We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.
• Staff Bus:We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.
• Hybrid Work:We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.
• 13th Month Salary:As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.
• Leave Allowance:We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.
• Profit Sharing:We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.
• These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

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Job Summary

• We are seeking dedicated and results-driven Sales Officers to join our team across multiple locations in Nigeria. As a Sales Officer focusing on the Public Sector, you will be responsible for promoting and selling our loan products specifically designed for Federal and State government employees.
• Locations: Lagos, Ogun, Delta, Rivers, FCT, Enugu, Akwa Ibom, Ekiti, Cross-River, Benue, Imo, Gombe, Ebonyi, Ondo, Kaduna, Kwara, Sokoto, Anambra, Niger, Kano, Katsina, Kebbi, Kogi, Oyo, Abia, Bayelsa.

Key Responsibilities

• Identify and engage potential customers within the Federal and State government workforce to introduce and offer our loan products.
• Cultivate and maintain strong relationships with government employees, understanding their financial requirements and presenting appropriate solutions.
• Meet and exceed sales targets by actively pursuing sales opportunities and effectively managing client relationships.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the loan process.
• Collaborate with the sales team and management to develop strategies for expanding our reach within the Public Sector and achieving revenue goals.
• Stay informed about industry trends, market dynamics, and competitor activities to identify opportunities for growth and improvement.

Job Requirements

• Interested candidates should possess an OND, NCE, HND, or B.Sc Degree with at least 3 years experience.
• Proven track record of success in sales, preferably within the financial services industry.
• Familiarity with the Public Sector and the financial needs of government employees is advantageous.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Motivated by targets and committed to delivering results.
• Willingness to travel within assigned locations as necessary.
• Fluency in local languages spoken in the respective regions is a plus.

Person Specification:

• Results-orientated and pragmatic with exceptional quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself
• Ability to create effective working partnerships with senior leaders, challenge the thinking of others in respectful and thoughtful ways, influence upwards.
• Big picture thinker, a “never settle’ mindset.

Benefits
At Credit Direct Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

• Competitive Salary and Sales Bonus:We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.
• Quarterly Performance Pay:We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.
• Transport Subsidy:We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.
• 13th Month Salary:As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.
• Leave Allowance:We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.
• Profit Sharing:We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.
• These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

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Key Responsibilities

• Identify and approach potential customers within the Paramilitary community to offer our loan products.
• Build and maintain strong relationships with Paramilitary staff, understanding their financial needs and offering suitable solutions.
• Achieve and exceed sales targets through proactive selling and effective relationship management.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Collaborate with the sales team lead to develop strategies for expanding our customer base and increasing sales revenue.
• Stay updated on industry trends, market conditions, and competitor activities to identify opportunities for growth and improvement.

Job Requirements

• Proven experience in sales, preferably in the financial services industry.
• Familiarity with the Paramilitary community and their financial needs is an advantage.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong drive for results and passion for exceeding targets.
• Willingness to travel within assigned locations as needed.
• Candidates fluent in the local languages of the respective regions will be preferred.

Person Specification

• Results-orientated and pragmatic with exceptional quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself
• Ability to create effective working partnerships with senior leaders, challenge the thinking of others in respectful and thoughtful ways, influence upwards.
• Big picture thinker, a “never settle’ mindset.

Benefits
At Credit Direct Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

• Competitive Salary and Sales Bonus:We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.
• Quarterly Performance Pay:We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.
• Transport Subsidy:We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.
• 13th Month Salary:As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.
• Leave Allowance:We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.
• Profit Sharing:We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.
• These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.