Enterprise Application Support Analyst at Credit Direct Limited

Job Summary

• We are looking for an experienced Application Support Analyst who will be responsible for providing technical support and maintenance for our various applications, databases, web, and mobile platforms.
• The ideal candidate will have a strong understanding of application support, database administration, web servers, and possess intermediate skills in SQL, MSSQL, MySQL, as well as familiarity with .NET and Spring Boot frameworks.

Job Details
Application Support:

• Provide technical support for a range of applications, resolving issues promptly to ensure minimal disruption to business operations.
• Troubleshoot and debug application problems, identifying root causes and implementing effective solutions.
• Collaborate with development teams to deploy application updates and enhancements.

Database Support:

• Manage and maintain MSSQL and MySQL databases, ensuring optimal performance, security, and reliability.
• Perform routine database maintenance tasks such as backups, restores, and performance tuning.
• Monitor database activity and proactively identify and resolve issues.

Web and Mobile Application Support:

• Support web and mobile applications, including installation, configuration, and troubleshooting.
• Collaborate with development teams to ensure seamless integration and deployment of web and mobile applications.
• Provide technical guidance and support to end-users on web and mobile application usage.

Knowledge of Web Servers:

• Administer and configure web servers such as Tomcat and IIS to ensure optimal performance and availability.
• Monitor web server activity and troubleshoot issues as they arise.
• Implement security measures and best practices to protect web server environments.

Intermediate Skill in SQL and Database Administration:

• Write and optimize SQL queries to extract, manipulate, and analyze data.
• Assist with database administration tasks, including schema design, indexing, and data migration.
• Perform data analysis and generate reports to support business needs.

.NET and Spring Boot Framework Knowledge:

• Familiarity with .NET and Spring Boot frameworks for application development and support.
• Ability to troubleshoot and support applications developed using .NET and Spring Boot.

Java and Deployment of Java and .NET Applications:

• Proficiency in Java programming language and ability to deploy Java applications.
• Experience in deploying and supporting .NET applications in various environments.

Knowledge of Fineract Lending Application:

• Familiarity with Fineract lending application or similar financial software preferred.
• Provide support and maintenance for Fineract lending application as needed.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years proven experience in application support, database administration, and web/mobile application support.
• Strong understanding of web servers such as Tomcat and IIS.
• Intermediate skills in SQL, MSSQL, and MySQL database administration.
• Experience with .NET and Spring Boot frameworks.
• Proficiency in Java programming language.
• Excellent problem-solving skills and ability to work well under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Attention to detail and commitment to delivering high-quality solutions.

Benefits
At Credit Direct Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

• Competitive Salary:We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.
• Quarterly Performance Pay:We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.
• Transport Subsidy:We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.
• Staff Bus:We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.
• Hybrid Work:We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.
• 13th Month Salary:As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.
• Leave Allowance:We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.
• Profit Sharing:We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.
• These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.