Job Opportunities at at GUS Consulting

Engineering Lead - Customer Data Platform 

The ideal candidate will have deep technical expertise and strong experience building customer data platforms and marketing technology solutions. This includes designs, implementation and integration with 3rd party systems and larger ecosystems. 

As an Engineering Lead, a typical day might include the following:

• Drive technical design, specifications, and implementation for various components of the customer data platform

• Bring and maintain a strong network of qualified engineering talent to hire from as the need arises

• Maintain high standards of software quality within the team by establishing good practices and habits.

• Work with product owners, technical leads and engineers directly to break down the roadmap and product requirements

• Collaborate with other teams ensuring compatibility between systems.

• Help identify challenges and areas for improvement, assisting in driving our product roadmap.

You’d be a good fit if you have:

• Strong Software Engineering background, with an ability to work in multiple programming languages as needed.

• Experience with distributed systems and processing high-volume messages or events.

• Strong sense of project ownership and responsibility.

• Experience designing and developing APIs, middleware, and/or backends to support data-heavy analysis -systems

• Strong knowledge of AWS services with multiple production deployment experience, also familiar with microsoft Azure and Google cloud

• Experience building or integrating with programmatic marketing platforms like Facebook audience network or Whatsapp business API, Ad exchanges like Google Adx and CPaaS solutions like Twillio

• Strong communication skills with a remote and distributed team across time zones

• Hands on experience building and managing microservices in production.

Technology Stack

Nodejs, Python, RabbitMQ, Kafka, Angular, React, MongoDB, Elasticsearch, Kubernates and a lot of native AWS services

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THE ROLE

In this role you will be responsible for building out a robust, Customer Success Program, including finding innovative ways to accomplish identified outcomes.

You will own the post-sale customer journey, including onboarding and training, technical support, referral requests, and cross-selling new products or functionality into our existing customer base.

While we have had great customer support and retention thus far, you will be in a position to make a big impact moving forward, carrying the torch and upholding the standards of service for hundreds of Terragons customers.
Onboarding and training

• Oversee our primary contacts for the onboarding of new customers, training of platform endusers.
• Oversee completion of customer needs and/or management of contractors and outsourced resources to perform work.
• Oversee management of the knowledge base, addition of new articles as needed and ensuring everything is up-to-date and accurate.
• Become a subject matter expert on our technology, and clearly articulate its value in writing, over the phone dialog, and at the occasional in-person industry event.

Support and retention

• Deepen our customer retention support by preparing the strategy and program for this while working closely with the commercial team to roll this out
• Oversee providing exceptional customer support within established SLA guidelines, track and report out related metrics.
• Oversee management of the long-term health of the customer base by identifying and pre-empting areas of risk or concern; drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed by extracting the most value from our SaaS tools.
• Understand customer sentiment and outcomes by communicating, defining and tracking health metrics, run NPS and gather other feedback.
• Oversee maintenance of a cadence of communicating with customers about needs and adoption trends via surveys and other tools, and educating them via their preferred channel of communication.

Sales and product

• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate with the engineering and product development team to troubleshoot technical issues raised by customers.
• Curate the forums, utilize surveys and webinars to determine what feature requests are most needed, and advocate for them on the product team.
• Collaborate closely with sales to drive opportunities.

WHO WE’RE LOOKING FOR

• You are passionate about tech products & services and what it can accomplish. (Bonus: you understand the challenges our ideal clients face and are excited to be of service to this market.) In addition:
• You have 9+ years of experience in a similar role, 3+ of which should be from a SaaS company.
• You have a high level of attention to detail, and accuracy matters to you.
• You are empathetic and have a real desire to help our customers reach their goals.
• You have good taste: not necessarily a design background, but you know what good looks like (or simply how to rectify bad content, and teach clients good vs bad).
• You can get excited about helping our users get the most out of our tools – including giving tough love when they are using them incorrectly.
• You are driven, self-motivated, enthusiastic, have a “can do” attitude and a results-driven mentality with a bias for speed and action (while not missing the details!)
• You have excellent communication and interpersonal skills, and are able to be flexible and operate effectively with uncertainty and change.
• Bonus: you have a good understanding of marketing and martech solutions, and you have great experience with CRM systems such as Hubspot, Salesforce, Zoho, etc.,
• You’re just as happy getting your hands dirty with implementation work as you are building out high-level systems/processes, and managing a large team

WHAT YOU’LL ENJOY

• Salary Range: Very attractive
• Health Insurance
• Hybrid work (In-office and WFH)
• Leave allowance

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Job Profile

As a PMO and Commercial Coordinator, a typical day might include the following:

•  Shadow the Chief Commercial Officer in day-to-day activities and share revenue responsibility
• Oversee commercial project planning to execution to implementation by coordinating across departments and functions within the organization
• Develop and monitor performance, reporting matrix across the Commercial team
• Track market development and competition within Nigeria and International Markets
• Participate in business and transactional meetings with different departments and track and record action points to closure
• Analyze product profitability, revenues and expenses across each business verticals and advice the CCO
• Assist the Commercial team in proposals and presentations internally and externally.

You’d be a good fit if you have:

• 5-10 years post management school in a similar role or in Sales and or Product Marketing
• Strong analytical skills and an eye for detail
• Experienced in getting work done through others and delivering on commitments
• Good interpersonal skills coordinating with different departments
• “Go Getter” with Excellent execution capabilities
• Able and willing to work long hours and meet tight deadlines
•  Good research skills.
• Articulate with excellent presentation skills
• Proficiency in Microsoft Excel, PowerPoint and any Project Management software preferred
• Management degree/ MBA in marketing would be an added advantage

Knowledge and skills requirements

• Exposure to Sales processes is an added advantage in a software or related tech industry
• Techno-Commercial person who has a mix of technology understanding and commercial
• Aggressive and analytical
• Excellent verbal and written communication skills
• Strong MS Office skills, especially Word, Excel and PowerPoint.
• The role reports to the CCO

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Job Profile

As a Sales & Account Manager, a typical day might include the following:

• Target revenue generation through Marketing Campaigns and Connected events from your vertical FSI/ FMCG / Consumer Business/ Retail / Health Care / Technology
• Prospect, Forecast and develop annual sales quotas for industry sectors, projecting expected sales volume and profit for existing and new products/platforms.
• Identify, manage, supervise, and train resellers, associations, agents with an objective to penetrate the SMB market in Nigeria for respective verticals.
• Understand and monitor the competitive landscape and market trends.
• Analyze pipeline and lead data, deliver periodic reporting to the leadership team providing key business insights: Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation, Win/Loss etc.
• Allocate at least 60% of time prospecting new customers and 40% of time on existing deal closure
• Ensure every client interaction is ethical and build profitable long-term relationships.
• Adopt a consultative selling approach for accounts directly managed under each vertical
• Provide recommendations to leadership team to improve performance in territory and market.
• Cultivate relationships with all new and assigned accounts to expand product penetration.
• Establishing and managing senior relationships within all the major brands and agencies.
• Build, file and update territory account plans and strategies for each target account.
• Work closely with internal partners to facilitate information gathering and match that to the prospects needs through multiple in person, social and professional engagements.
• Set up a system to track and monitor sales progress and execution of key new business projects to ensure timely new business revenues.
• Leverage and translate market trend data, consumer insights, & regional field intelligence into a tactical sales execution strategy for the team.

You’d be a good fit if you have:

• A first degree in any discipline
• An MBA or a master’s degree in any related field is preferred.
• Aggressive and innovative executer with GTM (Go to Market experience

Relevant professional certifications

• Minimum 5 years of experience working in a Mid-level Business Development/ Account Management role.
• Direct experience in managing SMB segments in Banks and fintech’s, Mobile companies, system integrators, advertising technology, Consultancies and Software companies.
• Managed indirect sales channels for the SMB market in Nigeria
• Strong critical thinker with demonstrated problem-solving abilities in a professional setting
• Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication
• Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
• Excellent communication and project management skills
• Excellent quantitative and analytical skills
•  Strong written and oral communication skills.
• Strong agency relationships
• Planning and organization skills
• Strong knowledge of sales operations and digital technology solutions
• Relationship Management
• Business Analysis
• Excellent time management and organizational skills