Latest Jobs at MTN Nigeria

Job ID: 6771

Mission

• To manage radio network design and optimization activities in the Eastern part of the network comprising (Anambra, Imo, Delta, Enugu, Ebonyi, Abia, Benue, River, Crossriver, Akwaibom and Bayelsa), ensuring that enough capacity and coverage is provided to support subscriber growth and usage demands. To provide high quality of service (QoS) to MTN subscribers from a radio access point of view.

Description
Network optimization functions within the region which will be measured by:

• Capacity assurance – Liaise with the Planning and implementation team to ensure that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead
• SLA KPIs improvement – Ensure that the optimization vendors execute optimization actions to continually improve the SLA KPIs
• Technology integration – Liaise with the Planning team to ensure that multiservice sites (2G, 3G, 4G,  etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.
• Time - Ensuring that network optimization and SLA KPIs improvement are done in timely manner.
• Always maintain a detailed knowledge of the coverage areas of all the RAN nodes in the regions, profile their performance and report status
• Monitor, benchmark and report all competitor activities
• Manage customer complaints handling with the optimization vendor.
• Apply the use of optimization tools to conduct routine deep dive to identify network problems and resolve them.
• Be aware of any of the issues below that may affect the successful operation of MTN’s business within the region
• Provide specialist technical support to all other departments regarding the network and radio related features
• Conduct the trialing and deployment of new features on the network
• Conduct routine coverage evaluation using physical drive tests and virtual drive tests.
• Conduct daily, weekly and monthly analysis and audit of the network, resolve identified issues through the optimization vendors and escalate the ones meant for other stakeholders.
• Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets for the region
• Continuously analyze traffic, utilization and subscriber growth in order to foresee needs for capacity expansion.
• Review, prepare and load cell data for rehoming sites.
• Evaluate, verify and supervise the optimization of MTNN radio networks by managed service vendor(s)

Requirements
Education:

• First degree in Electrical/Electronics or Telecommunications Engineering or related discipline Fluent in English 

Experience:

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Cognate RF Optimization, Analysis and solutions experience 
• Experience with a GSM, WCDMA, LTE or Wireless Telecomm operator
• Experience working in a multi-vendor network
• Experience with Ericsson, Huawei and ZTE equipment will be desirable.

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Job ID: 6694

Mission

• To provide high availability of the MTN Nigeria Packet Data Network through effective operation, proactive and reactive maintenance of the Packet Core and network service infrastructure to achieve strategic business objectives.

Description

• Analyze and provide information on bandwidth usage, user application/experience and critical upgrades on the Mobile Data Network.
• Monitor adherence to processes and procedures to ensure conformance to best practices, thereby identifying opportunities for improvements.
• Coordinate the implementation of Mobile Data Network planning functions to achieve the quality and key performance indicators (KPIs), as well as marketing and sales targets defined by the business
• Coordinate vendor-related emergency maintenance on Mobile Data Network. 
• Oversee constant tracking, monitoring and resolving of faults on the Mobile/Fixed Data Network.
• Oversee proper implementation of change requests and planned work.
• Manage network performance, bandwidth usage and configuration, ensuring conformance with set KPIs.
• Understand the telecommunication industry local trends and developments, thereby assessing the impact on MTN’s current and future business.
• Monitor performance statistics and generate weekly reports, providing monthly and quarterly progress updates on Mobile Data projects.
• Ensure value is created from Customer engagement & Operations:
• Support relevant units to develop the required contractual documents for Mobile Data projects, ensuring Mobile Data projects are implemented in accordance with the agreed plan and strategy.

Requirements
Education:

• First Degree in Electrical / Electronics or Computer Engineering
• UNIX Certification
• Ericsson Certification/Training
• Fluent in English.

Experience
3 -7 years’ experience in an area of specialisation; with experience working with others:

• Experience in Ericsson Evolved Packet Core/Switched and MPBN Networks; Protocols, Devices and Certifications
• Experience in a GSM environment preferably in a high-level support role in the Core Network.
• Experience in support of a multi-vendor Mobile Data Network and Enterprise environment.
• Experience in WAP Gateways (MSP), DNSes, Radius (AAA), PCRF (SAPC), HSS Service Nodes.
• Experience working on complex, commercially sensitive Mobile Data Network projects (e.g. technology evaluations/integration, due diligence, etc)
• Experience in UNIX/Linux Systems, SGSN/MME, GGSN/EPG/PGW/SGW, DPI/SACC, Standards and Technologies .

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Job ID: 6642

Mission

• Identify and assess customer needs accurately to ensure high levels of customer satisfaction.
• Deliver superior quality support to all Fixed Broadband (FBB) customers through proactive and empathetic engagement.
• Effectively utilize customer management systems, tools, and best practices to resolve issues and enhance service delivery.
• Manage inbound and outbound customer interactions to drive retention, loyalty, and revenue growth.
• Ensure consistent alignment with MTN’s customer-centric values and operational excellence standards.

Description

• Work with product, UAT and support teams to validate new products, new systems, and upgrades.
• Generate relevant reports as required by the business.
• Ensure resolution of ALL service provisioning and sales support PPPs items.
• Analysis of customer requests for prompt resolution.
• Ensure end-to-end account management for Broadband customers.
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
• Implement new initiatives on simplified customer’s journey across all digital channels and regularly review FAQs to address customer’s needs.
• Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customers pain points and resolving issues before escalation.

Requirements
Education:

• A first Degree or equivalent in Social Science, Business Management Accountancy, or related discipline Course 
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialisation; with experience working with others 
• Experience working in a multinational organization.
• Experience in a customer service role in the telecommunications industry.
• Practical experience in the use of CRM software, helpdesk software, salesforce software, customer management tools.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.
• Professional certification on Customer Service/Relations will be an added advantage.

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Job ID: 6441

Mission

• Monitor and ensure adequate control over financial administration, expenditure and asset management for the company.

Description

• Provide site analysis reports to assist management in strategic decision making
• Obtain approval before funds are spent to achieve optimal Opex Management
• Carry out periodic review on FISCON Policies, Processes and Procedures, ensuring conformity with MTN Quality Assurance. 
• Oversee and coordinate all technical activities, activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use
• Coordinate all month end activities and ensure timely submission of accurate and complete reports.
• Coordinate all audit requirements for FISCON team
• Follow up on received purchase orders to ensure prompt payment for goods and/or services.
• Liaise with Project Managers for submission of supplier’s documents.
• Coordinate all General Ledger activities including timely submission of schedules.

Requirements
Education:

• First degree in related discipline 
• Fluent in English 
• ACA/ACCA or experience in internal audit function.

Experience
3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization.
• Experience in internal audit function.

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Job ID: 6764

Mission

• Responsible for actual monitoring and managing of supplier performance against the defined KPIs.

Description

• Resolve escalations as per defined escalation/resolution procedures
• Participate and provide inputs to project status meetings
• Propose operational changes and provide associated user impact assessments 
• Ensure effective execution of day-to-day operations and at the Opco and resolve operational issues

Data Analysis & Insight Generation:

• Explore, cleanse, and analyze large, multi source datasets (ERP/AP, procurement, contract, risk, and operational systems) to identify trends, variances, and root causes.
• Produce clear insight packs and narratives that inform supplier performance reviews, category strategies, and Finance month end commentary.
• Develop scenario analyses and what if models for cost optimization, cashflow, working capital, and SLA/OTD (On Time Delivery) impacts.

Data Modelling (Semantic & Analytical);

• Design scalable dimensional models (Star/Snowflake) for Finance and Supplier Performance subject areas (e.g., Spend, POs, Invoices, GR/IR, Supplier Risk, SLA metrics).
• Build efficient Power BI datasets using best practices (e.g., surrogate keys, incremental refresh, aggregation tables, role based security).
• Optimize DAX measures and model relationships for performance and accuracy.

Dashboard Development (Power BI):

• Build and maintain interactive, user centric Power BI dashboards with drill through, bookmarks, and tooltips for executives and operational users.
• Implement consistent visual standards, data definitions, and metric catalogs (KPIs and KRIs) across reports.
• Manage dashboard lifecycle: requirements → UX wireframes → build → UAT → deployment → adoption tracking.

Automation & Data Engineering (Lightweight):

• Automate recurring data preparation and reporting using Power Query, Python, or SQL; orchestrate schedules via Power BI service or enterprise scheduler.
• Create robust, auditable workflows for monthly/weekly refreshes; implement alerting and data quality checks.
• Build parameterized pipelines for ad hoc analyses and rapid re use.

Requirements
Education:

• Bachelor’s degree in finance, Economics, Data Science, Supply Chain Management, or related field.
• Fluent in English 

Experience:

• 3-7 years’ experience in an area of specialization; with experience working with others
• 2–4 years in financial analysis, data analytics, or supply chain management.
• Advanced proficiency in Power BI, Excel, and SQL.
• Strong knowledge of financial modelling and scenario analysis.
• Experience with automation tools (Power Automate, Python, or similar).
• Experience working in a medium organization Working knowledge of Oracle

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Job ID: 6761

Mission

• To ensure the efficient and cost-effective acquisition of goods and services, driving innovation, sustainability, and process improvements in alignment with MTN’s strategic objectives. 
• Collaborate with Sourcing Management to develop and execute procurement strategies, manage supplier relationships, optimize costs, mitigate risks, and lead cross-functional teams, ensuring alignment with best practices, MTN’s processes, policies, and procedures.

Description

• Manage RFX processes, including supplier assessments, product evaluations, and proposal reviews, to recommend awards based on best value.
• Review and process approved requisitions for negotiations and purchase orders in compliance with global and local policies, processes, and procedures.
• Initiate and manage Blanket Purchase Agreements (BPAs), including amendments where necessary.
• Facilitate contract drafting requests with the commercial legal team and oversee execution.
• Handle changes to negotiation awards, purchase orders, BPAs, and contracts as required.
• Update and share relevant sourcing reports to support decision-making.
• Monitor and manage key performance metrics, ensuring alignment with group and local targets.
• Ensure compliance and governance through audit reviews and risk management strategies.
• Monitor and resolve supply chain delays or disruptions in collaboration with suppliers and stakeholders.
• Address internal and external stakeholder feedback to improve sourcing operations.
• Monitor and meet agreed service level agreements (SLAs) to maintain customer satisfaction.
• Demonstrate effective negotiation skills with suppliers and stakeholders to achieve desired outcomes.
• Build and maintain strong relationships with team members and stakeholders.
• Provide excellent service to assigned stakeholder units, enhancing collaboration and trust.
• Evaluate customer service and stakeholder satisfaction, implementing improvements to enhance performance.

Requirements
Education:

• First degree in any related discipline 
• Fluent in English 
• PGD, MBA and CIPS will be an added advantage.

Experience:
3 – 7 years’ experience in an area of specialization; with experience in supervising others

• Experience working in a medium organization 
• Experience in purchasing function,
• Proficient in MS Office applications and tools
• Ability to understand Oracle Fusion/similar ERP and apply it to work.