Jobs at Reliance Health

• Develop and implement processes that delight providers on our network as measured by feedback surveys
• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network
• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members
• Eliminate episodes of long wait time, declined care, relationship denials and other negative experiences that members experience while seeking care
• Manage provider relationship management team to maximize provider performance within assigned portfolio as measured by clinical quality and member satisfaction
• Ensure timely resolution of all internal and external escalations related to the provider network
• Improve process of onboarding and consistent engagement of providers to ensure adherence to Reliance Health processes and rules

Requirements

• Minimum of First Degree in Medicine, Dentistry, or Ophthalmology
• You have at least 5 years experience including solid experience in a similar role within Healthcare & Insurance
• A customer success, claims, provider/insurance related work history is an added advantage
• Ability to use data to drive decision making and problem solving
• Strong negotiation and relationship management skills
• Excellent communication skills
• Willingness to travel when required

Benefits

• Attractive Salary & benefits
• Unlimited leave days
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance

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This role will be responsible for onboarding new healthcare providers to joining our provider network in Ekiti State, Nigeria.

Key Responsibilities

• Effectively and efficiently sign up highly requested providers to the network
• Onboard providers at record time to our processes for enrolee verification, claims processes to meet the quality standards.
• Provide accurate, thorough, and compelling information about Reliance Health to providers and address concerns
• Ensure adequate and complete documentation of all provider agreements, SLAs, and MOUs.

Requirements

• Minimum of tertiary education
• Similar experience in a role that partners with a network of hospitals, familiar with medical service providers, contractual processes, relationship managemnt and fraud management
• Excellent customer service skills
• Excellent communication and sales skills
• Fast learner with ability to retain and teach new providers in detail about the company and its processes

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This role will be responsible for onboarding new healthcare providers to joining our provider network in Kwara, Nigeria.

Key Responsibilities

• Effectively and efficiently sign up highly requested providers to the network
• Onboard providers at record time to our processes for enrolee verification, claims processes to meet the quality standards.
• Provide accurate, thorough, and compelling information about Reliance Health to providers and address concerns
• Ensure adequate and complete documentation of all provider agreements, SLAs, and MOUs.

Requirements

• Minimum of tertiary education
• Similar experience in a role that partners with a network of hospitals, familiar with medical service providers, contractual processes, relationship managemnt and fraud management
• Excellent customer service skills
• Excellent communication and sales skills
• Fast learner with ability to retain and teach new providers in detail about the company and its processes