Jobs at Smart Partners Consulting Limited

Location: Surulere, Lagos

Job Summary

• We are looking for a Delivery Training Coordinator that will prepare, facilitate, monitor and evaluate VSRs training activities to ensure great delivery experience.

Responsibilities

• Designing and developing training programs on need basis
• Join VRSs on daily trip to ensure adherence to delivery process and performance report
• Analyze customer satisfaction reports and quality periodically to identify the training needs.
• Monitor the VSRs’ app usage and ensure compliance
• Follow up with the VSRs while in transit to ensure they have high success rate and low RTO
• Train and re-train all the VSR to ensure maximum productivity.
• Assist in the on boarding and disciplining of VSRs
• Giving day to day feedback
• Reconciliation report
• Educating customers to transfer money via transfer
• Ability to learn and use company’s delivery app
• Report daily challenges faced by VSRS and recommend process improvement solutions.

Qualifications

• B.Sc / HND / OND / NCE qualification
• 1 year experience in related field
• Must have excel and PPT skills
• Good leadership skills
• Strong communication skills and ability to deal with wide range of VSRs
• Practical thinker with ideas of how to develop our good customer experience
• Must work on weekends
• Strong desire to learn and have attention to details
• Demonstrated ability to work in a proactively organization
• Must have good team spirit
• Responsible for going to field along with to understand the tech challenges.

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Location: Agbara, Ogun

Job Responsibilities

• Preparing job descriptions, advertising vacant positions, and managing the employment process.
• Orientating new employees and training existing employees.
• Monitoring employee performance.
• Ensuring that all employees are organized and satisfied in their work environment.
• Overseeing the health and safety of all employees.
• Implementing systematic staff development procedures.
• Providing counseling on policies and procedures.
• Ensuring meticulous implementation of payroll and benefits administration.
• Communicating with staff about issues affecting their performance.
• Ensuring accurate and proper record-keeping of employee information in electronic and digital format.

Job Requirements

• Degree in Business Administration, Human Resources or any related discipline.
• Minimum of 4 years of relevant experience in human resources.
• Must have worked / working in a manufacturing company (preferably Pharmaceutical or Allied chemical).
• Must have worked / working in a unionized establishment.
• Must be able to use HR Software
• Additional training /certification in Payroll Management will be of great advantage
• Labor Relations certification will be an added advantage
• Experience as a Skills Development Facilitator will be an added advantage.
• Experienced in the area of Performance Management System (PMS).
• Must have an excellent communication and written skill
• Expected to be knowledgeable with employment legislation and possess strategic and commercial insight to the labor process.
• Must be able to negotiate with diplomacy.
• Must be able to multi-task in a fast-paced environment.
• Should possess remarkable conflict management and decision-making skills to ensure employee
• Full understanding of HR functions and best practices.

Salary
Attractive.