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  • Posted: Dec 6, 2021
    Deadline: Not specified
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  • Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager. At Fine and Country International (West Africa) he was the Head of Operations and...
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    Delivery Supervisor

    Location: Surulere, Lagos

    Job Summary

    • We are looking for a Delivery Training Coordinator that will prepare, facilitate, monitor and evaluate VSRs training activities to ensure great delivery experience.

    Responsibilities

    • Designing and developing training programs on need basis
    • Join VRSs on daily trip to ensure adherence to delivery process and performance report
    • Analyze customer satisfaction reports and quality periodically to identify the training needs.
    • Monitor the VSRs’ app usage and ensure compliance
    • Follow up with the VSRs while in transit to ensure they have high success rate and low RTO
    • Train and re-train all the VSR to ensure maximum productivity.
    • Assist in the on boarding and disciplining of VSRs
    • Giving day to day feedback
    • Reconciliation report
    • Educating customers to transfer money via transfer
    • Ability to learn and use company’s delivery app
    • Report daily challenges faced by VSRS and recommend process improvement solutions.

    Qualifications

    • B.Sc / HND / OND / NCE qualification
    • 1 year experience in related field
    • Must have excel and PPT skills
    • Good leadership skills
    • Strong communication skills and ability to deal with wide range of VSRs
    • Practical thinker with ideas of how to develop our good customer experience
    • Must work on weekends
    • Strong desire to learn and have attention to details
    • Demonstrated ability to work in a proactively organization
    • Must have good team spirit
    • Responsible for going to field along with to understand the tech challenges.

    go to method of application »

    Human Resource Officer (Pharmaceutical)

    Location: Agbara, Ogun

    Job Responsibilities

    • Preparing job descriptions, advertising vacant positions, and managing the employment process.
    • Orientating new employees and training existing employees.
    • Monitoring employee performance.
    • Ensuring that all employees are organized and satisfied in their work environment.
    • Overseeing the health and safety of all employees.
    • Implementing systematic staff development procedures.
    • Providing counseling on policies and procedures.
    • Ensuring meticulous implementation of payroll and benefits administration.
    • Communicating with staff about issues affecting their performance.
    • Ensuring accurate and proper record-keeping of employee information in electronic and digital format.

    Job Requirements

    • Degree in Business Administration, Human Resources or any related discipline.
    • Minimum of 4 years of relevant experience in human resources.
    • Must have worked / working in a manufacturing company (preferably Pharmaceutical or Allied chemical).
    • Must have worked / working in a unionized establishment.
    • Must be able to use HR Software
    • Additional training /certification in Payroll Management will be of great advantage
    • Labor Relations certification will be an added advantage
    • Experience as a Skills Development Facilitator will be an added advantage.
    • Experienced in the area of Performance Management System (PMS).
    • Must have an excellent communication and written skill
    • Expected to be knowledgeable with employment legislation and possess strategic and commercial insight to the labor process.
    • Must be able to negotiate with diplomacy.
    • Must be able to multi-task in a fast-paced environment.
    • Should possess remarkable conflict management and decision-making skills to ensure employee
    • Full understanding of HR functions and best practices.

    Salary
    Attractive.

    Method of Application

    Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using the Job Title as the subject of the mail.

    Note

    • For Enquiries, Contact: 014549669 or +2349127564416 (Whatsapp)
    • This position is open to Corp Members.

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