Delivery Supervisor at Smart Partners

Location: Surulere, Lagos

Job Summary

• We are looking for a Delivery Training Coordinator that will prepare, facilitate, monitor and evaluate VSRs training activities to ensure great delivery experience.

Responsibilities

• Designing and developing training programs on need basis
• Join VRSs on daily trip to ensure adherence to delivery process and performance report
• Analyze customer satisfaction reports and quality periodically to identify the training needs.
• Monitor the VSRs’ app usage and ensure compliance
• Follow up with the VSRs while in transit to ensure they have high success rate and low RTO
• Train and re-train all the VSR to ensure maximum productivity.
• Assist in the on boarding and disciplining of VSRs
• Giving day to day feedback
• Reconciliation report
• Educating customers to transfer money via transfer
• Ability to learn and use company’s delivery app
• Report daily challenges faced by VSRS and recommend process improvement solutions.

Qualifications

• B.Sc / HND / OND / NCE qualification
• 1 year experience in related field
• Must have excel and PPT skills
• Good leadership skills
• Strong communication skills and ability to deal with wide range of VSRs
• Practical thinker with ideas of how to develop our good customer experience
• Must work on weekends
• Strong desire to learn and have attention to details
• Demonstrated ability to work in a proactively organization
• Must have good team spirit
• Responsible for going to field along with to understand the tech challenges.