Latest Jobs at Zeedlabs System Limited

Key Responsibilities

• Provide real-time and timely customer support via chat, calls, email, and Zoho Desk, ensuring prompt issue resolution.
• Troubleshoot technical issues and escalate complex cases to the tech team.
• Use Microsoft Teams, Zoho Mail, Slack, and other internal tools to communicate, document cases, and manage support workflows efficiently.
• Prepare and maintain reports, logs, and customer insights using Microsoft Excel, Word, and other Microsoft Office applications.
• Engage customers professionally across all digital channels, ensuring clear communication, accurate follow-up, and strict adherence to TopupBox service standards.
• Participate in meetings, collaborate with cross-functional teams, and support customer education on Topupbox service.
• Manage social media platforms, respond to inquiries, and create simple content (posts, updates, announcements) that supports customer communication.

Requirements & Skills

• HND/B.Sc qualification required
• 2–3 years’ experience in technical customer support, or fintech support
• Strong understanding of airtime/data vending systems, bill payment flows, APIs, USSD operations, or digital wallets.
• Excellent communication skills and strong analytical.
• Proficiency in Microsoft Excel, Word, PowerPoint, Zoho Mail, Zoho Desk, Slack, and Microsoft Teams.

Salary
N100,000 per month.

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Role Overview

• Codesquad is looking to hire two Product Managers to drive product strategy, development, and delivery for our innovative projects. You will collaborate with designers, engineers, and stakeholders to ensure that our products meet business goal, and maintain high-quality standards.

Key Responsibilities

• Lead product discovery, planning, design, development, and launch activities.
• Collaborate closely with cross-functional teams, including engineers, designers, and business stakeholders, to define product requirements and roadmaps.
• Translate user needs and business objectives into actionable product features and specifications.
• Monitor project progress, manage priorities, and ensure timely delivery of product milestones.
• Conduct market research and competitor analysis to inform product decisions.
• Collect and analyze user feedback to drive continuous product improvement.
• Support testing, quality assurance, and post-launch support to ensure high product standards.

Requirements

• Bachelor’s degree in Computer Science, or related field.
• 1–3 years of experience in product management or related roles.
• Strong understanding of product development lifecycle and agile methodologies.
• Excellent organizational, analytical, and communication skills.
• Experience with project management and collaboration tools such as Asana, Slack, and office productivity tools (Excel, Word, PowerPoint).
• Familiarity with product management and analytics tools such as Figma and Notion.

Why Join Codesquad

• Salary; N80,000 - N100,000 per month. 
• Work on exciting, innovative projects with global reach.
• Collaborate with talented teams of designers, engineers, and industry experts.
• Opportunity to grow your career in a dynamic product-driven environment.