Customer Support Officer at Atuspay

Atuspay is a fast-growing fintech company providing innovative digital financial solutions across Africa. We are looking to hire a Customer Support Officer who is customer-focused, proactive, and passionate about delivering excellent service.

The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth user experience across all Atuspay platforms.

Key Responsibilities

Customer Support & Service

• Respond to customer inquiries via chat, email, and phone.
• Provide accurate information about products and services.
• Resolve complaints and issues in a timely and professional manner.
• Escalate complex issues to the appropriate department when necessary.

Account & Transaction Support

• Assist customers with account-related issues.
• Guide users on transactions, deposits, withdrawals, and platform usage.
• Monitor and follow up on unresolved customer requests.

Documentation & Reporting

• Maintain accurate records of customer interactions.
• Log issues and feedback for system improvement.
• Prepare basic support reports when required.

Customer Experience

• Ensure customer satisfaction and retention.
• Maintain a professional and friendly tone at all times.
• Educate users on platform features and best practices.