Latest Jobs at Field Intelligence

Responsibilities:

• Pro-actively managing a large base of Shelf Life customers helping them maximize the value they receive from the Shelf Life tools and services.
• Working as part of a team, to help shape the processes and knowledge base required to support the Shelf Life customer base
• Ensuring customers receive regular communication on best practices and new release information on products and services
• Acting as a single point of contact to coordinate all Shelf Life related enquiries
• Proactively monitor the customer base, taking appropriate actions accordingly, tracking and evaluating performance.
• Provide feedback to the team regarding customer experience.
• Assist and coordinate with the sales teams to help maximize the Lifetime Value (LTV) of clients.
• Work with the Ops/Support team to understand and analyze client facing issues/data anomalies allowing them to be efficiently resolved
• Answer user support requests
• Create detailed support tickets and follow up on resolution
• Conduct Technical Discovery on support issues

Key Performance Metrics

• Support issues closed successfully
• Speed up resolution of complaints and questions

Requirements

• Strong aptitude for quantitative reasoning
• Strong verbal and written communication abilities
• Attention to detail.
• B.sc/HND in a scientific or technical discipline preferably Information Technology, Data Science, or any related fields
• Experience in Customer Relationship Management and Data Management
• Proficient in using spreadsheets
• Resides in Lagos

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Responsibilities:

• Drive Shelf Life operations, marketing & sales
• Oversee the fulfillment and customer success operations across the Edo State.
• Develop and implement creative solutions to overcome obstacles.
• Collaborate cross-functionally across Field, e.g. Central Sales & Operations, Product, Design, and Data teams.
• Ensure accurate and timely reporting.
• Build and manage the territory team as the service grows.
• Ensure Customer Success
• Develop business relationships with customers that support delivery of business results, ensuring superior customer experience.
• Assist development of local networks to facilitate growth, retention, and customer experience.
• Build and maintain strong working relationships with professional associations and key stakeholder groups.
• Apply knowledge of pharmaceutical products and markets
• Use functional knowledge of the pharmaceutical marketplace, community retail, and hospital pharmacy practice to meet both client and business goals
• Gather insights to develop and advance Shelf Life value proposition and effectively communicate the benefits of Shelf Life.
• Adapt and optimize product mix to local territory market and practice.
• Conduct rapid, focused research to solve problems identified.

Requirements

• Fluency in written and spoken English
• Degree in Pharmacy
• Licensed with relevant regulators as a registered pharmacist and valid current member and in good standing with relevant professional associations.
• Minimum of 2 years experience in retail pharmacy/hospital/pharmaceutical industry practice and/or management experience in supply chain management (commercial sector).
• 3 to 5 years professional experience working as a pharmacist in the country.
• Assertive, proactive/self motivated, analytical, solutions focused and committed to highest industry standards of service delivery.

Preferred

• Inventory and logistics management experience
• Small and medium-sized business experience
• MBA and/or MPH
• Experience working with regulatory bodies