Jobs at Focal Point Cleaners

Job Responsibilities

• Welcome customers with a cheerful face upon entrance
• Attend to customers professionally
• Receive/make calls and send messages
• Good communication skills
• Input all customers information and details on the system correctly without error
• Ensure to proffer a timely resolution to customers complaint in a professional manner
• Interface closely with other department to ensure the company business needs are met, as well as Customer needs.
• Entering all online documents as at when due
• Collecting and analyzing customer's feedback
• Processing billing
• Ensuring complete customer satisfaction
• Be the face and image of the company.

Requirements

• Candidates should possess an HND / BSc qualification with 1+ years relevant work experience.
• Must have good communications skill both oral and written
• Must be computer literate
• Must be a female
• Must residues be detail oriented
• Must be an active listener
• Must reside in Wuse II and environs
• Must be young and active
• Must be able to multitask
• Must be patient
• Ability to show empathy
• Must be friendly.

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Key Responsibility

• Brand Management
• Team collaboration
• Analyse competitor rates and market trends
• Customer relationships
• Social Media Management
• Data Analytics
• Establish and achieve sale goals
• How to increase revenue in hotels
• Identifying new markets and sales opportunities
• Managing relationships with agencies and partners
• Market research
• Track sales kpis against targets
• Business Development.

Requirements

• Must have a B.Sc / HND in Marketing or ant related course
• B.Sc / B.A in marketing, communications or equivalent
• 1 - 3 yeas work experien
• Communication
• Business Administration
• Campaign planning and execution
• Commercial awareness
• Excellent verbal communication skills
• Analytical skills
• Creativity
• Organizational and time-management skills
• Strong attention to detail
• The ability to useinitiative
• Content creation
• Data analysis
• Manage marketing budgets
• Teamwork
• Preferable a female
• Experience in marketing in a hotel will be added adventage
• Customer Relationship Management
• Content marketing
• Digital marketing
• Monitoring competition
• Negotiation and contracting
• Overseeing marketing campaigns
• Sales presentations
• Set sales and marketing budget
• Working with advertising agencies.