Customer Services Officer at Focal Point Cleaners

Job Responsibilities

• Welcome customers with a cheerful face upon entrance
• Attend to customers professionally
• Receive/make calls and send messages
• Good communication skills
• Input all customers information and details on the system correctly without error
• Ensure to proffer a timely resolution to customers complaint in a professional manner
• Interface closely with other department to ensure the company business needs are met, as well as Customer needs.
• Entering all online documents as at when due
• Collecting and analyzing customer's feedback
• Processing billing
• Ensuring complete customer satisfaction
• Be the face and image of the company.

Requirements

• Candidates should possess an HND / BSc qualification with 1+ years relevant work experience.
• Must have good communications skill both oral and written
• Must be computer literate
• Must be a female
• Must residues be detail oriented
• Must be an active listener
• Must reside in Wuse II and environs
• Must be young and active
• Must be able to multitask
• Must be patient
• Ability to show empathy
• Must be friendly.