Latest Jobs at Afconrecruit Limited

Role Summary:

• The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
• They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.

Responsibilities:

• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
• Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
• Actively seek customer feedback to enhance service delivery and resolve recurring issues.
• Escalate unresolved issues to higher management or technical teams when necessary.

KPIs:

• Average resolution time for customer inquiries and complaints.
• Customer satisfaction rating (measured via surveys and feedback).
• First response time to customer requests.
• Percentage of issues resolved without escalation.

Requirements

• B.sc/HND in any field
• The right candidate must have 3-5years experience as a Customer Service Professional

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Key Responsibilities:

• Recruitment and Onboarding
• Coordinate and execute the recruitment process, including job postings, screening, and interviews.
• Conduct reference checks and extend job offers.
• Facilitate smooth onboarding and orientation for new hires.
• Address employee concerns and grievances professionally and confidentially.
• Foster a positive workplace environment by supporting employee engagement activities.
• Act as a liaison between employees and management.
• Assist in setting up and managing performance review cycles.
• Support employees and managers in achieving performance goals.
• Provide input on training and development needs based on performance outcomes.
• Ensure the organization complies with labor laws and industry standards.
• Update and enforce HR policies and procedures.
• Maintain employee records and documentation in line with legal requirements.
• Identify training needs and coordinate development programs.
• Monitor training effectiveness and recommend improvements.
• Process payroll and manage employee benefits programs.
• Ensure timely updates to compensation packages and statutory deductions.
• Generate reports on HR metrics such as attrition, hiring status, and performance outcomes.
• Provide insights and data to support strategic decision-making.
• Maintain and update employee databases and HR software.
• Support general office administration and ensure smooth operations.

Qualifications and Skills Required:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in an HR role (1-3 years for an executive role).
• Knowledge of labor laws and HR best practices.
• Proficiency in HRIS (Human Resource Information Systems).
• Strong interpersonal and communication skills.
• Ability to handle sensitive information with confidentiality.
• Problem-solving and conflict-resolution skills.

Key Performance Indicators (KPIs):

• Time to hire.
• Employee engagement scores.
• Retention rates.
• Training completion rates.
• Accuracy of HR reporting and documentation.

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Role Summary:

• The Accountant will be responsible for managing regional financial operations, including budgeting, procurement, inventory, invoicing, and financial reporting. This role ensures accurate financial data management and budget adherence.

Responsibilities:

• Oversee all regional financial operations, including budgeting, invoicing, requisitions, and procurement.
• Manage accounts receivable, ensuring timely processing of payments and follow-up on outstanding invoices.
• Prepare and submit monthly financial reports, ensuring accuracy and compliance with company policies.
• Work closely with the national accounting team to reconcile financial discrepancies and maintain cash flow.
• Ensure adherence to the regional budget and optimize financial processes to prevent overspending.

KPIs:

• Accuracy and timeliness of financial reports.
• Timely submission of invoices and requisitions.
• Adherence to the regional budget and cost control measures.
• Efficient cash flow management, ensuring timely payments and healthy balances.

Requirements

• B.SC.HND in Accounting/Finance
• The ideal candidate must have 5-7years experience as an Accountant