Jobs at Amy Consulting

Key Responsibilities:

• Attending to customer queries and questions in a timely and professional manner
• Attending to walk-in customers in a professional and courteous manner.
• Ensuring that the store is tidy at all times and products are clean.
• Preparing and fulfilling customer orders accurately and giving full disclosure on delivery timelines.
• Following up with customers to ensure goods have been received in good condition.
• Liaising with delivery agents to ensure goods are delivered in a timely manner.
• Providing quotations and checking product availability.
• Handling payment transactions and confirming said transactions before fulfilling orders.
• Understanding customer needs and providing solutions
• Presenting and demonstrating product offerings
• Negotiating and closing sales
• Establishing and maintaining customer relationships

Key Requirements:

• Excellent verbal and written communication.
• Attention to detail and initiative.
• Good customer service skills coupled with an ability to handle difficult customers.
• Ability to work long hours and under pressure.
• Flexibility.
• Organizational skills.
• Excellent computer skills.

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Key Responsibilities:

• Plan, develop, and implement comprehensive digital and social media strategies to drive brand awareness, leads, and sales.
• Create, curate, edit, and schedule content for various digital platforms and social media channels, including developing content calendars.
• Design and execute paid advertising campaigns on social media platforms and manage email marketing campaigns.
• Act as the online voice of the brand, fostering community, engaging with followers, and managing online customer interactions.
• Track, measure, and report on key performance indicators (KPIs), using web analytics and other advanced metrics to analyze campaign success and identify areas for improvement.

Key Requirements:

• A Bachelor's degree in Marketing, Communications, or a related field is often required.
• Deep understanding of major social media platforms (e.g., Instagram, Facebook, LinkedIn, X, TikTok) and their algorithms.
• Previous years of experience managing social channels and digital campaigns.
• Experience with social media scheduling, content planning, and analytics tools.
• Ability to develop engaging and innovative content and campaigns.
• Good understanding of branding principles to ensure consistent messaging.