Jobs at Aureole Consulting Limited

Job Summary

• We are looking for a proactive and customer-focused Customer Service Representative to handle inquiries, resolve complaints, and ensure a seamless customer experience across all touchpoints.

Responsibilities

• Attend to customer inquiries via phone, social media, and other channels
• Resolve customer complaints promptly and professionally
• Provide accurate information about products and services
• Maintain a high level of customer satisfaction and follow up when necessary
• Record, track, and document customer interactions and feedback
• Escalate complex issues to the appropriate team when required

Requirements

• Good communication and interpersonal skills
• Strong problem-solving ability and a customer-first mindset
• Basic computer knowledge (Microsoft Office, social media platforms)
• Ability to multitask and work in a fast-paced environment
• Prior experience in customer service is an added advantage.

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Job Summary

• We are seeking an experienced Freight & Forwarding Operations Manager to oversee end-to-end logistics operations, ensure compliance with regulations, and drive efficiency across all shipping and clearing processes.

Responsibilities

• Oversee daily freight and forwarding operations from shipment initiation to delivery
• Manage import/export documentation and ensure regulatory compliance
• Coordinate with clients, shipping lines, agents, and government authorities
• Monitor shipment timelines and resolve delays or operational issues
• Optimize processes to improve efficiency, reduce costs, and enhance service delivery
• Supervise and guide the operations team to meet performance targets
• Maintain accurate records and provide operational reports.

Requirements

• Proven experience in freight forwarding or logistics operations
• Strong knowledge of import/export procedures and documentation
• Excellent leadership, coordination, and problem-solving skills
• Ability to manage multiple shipments and priorities effectively
• Good communication and stakeholder management skills.