Customer Service Representative (CSR) at Aureole Consulting Limited

Job Summary

• We are looking for a proactive and customer-focused Customer Service Representative to handle inquiries, resolve complaints, and ensure a seamless customer experience across all touchpoints.

Responsibilities

• Attend to customer inquiries via phone, social media, and other channels
• Resolve customer complaints promptly and professionally
• Provide accurate information about products and services
• Maintain a high level of customer satisfaction and follow up when necessary
• Record, track, and document customer interactions and feedback
• Escalate complex issues to the appropriate team when required

Requirements

• Good communication and interpersonal skills
• Strong problem-solving ability and a customer-first mindset
• Basic computer knowledge (Microsoft Office, social media platforms)
• Ability to multitask and work in a fast-paced environment
• Prior experience in customer service is an added advantage.