Fresh Jobs at iRecharge Tech-Innovations

Summary

• The Customer Service Representative, reporting to the Team Lead, plays a pivotal role in addressing customer inquiries and resolving complaints with utmost professionalism and efficiency.
• This position involves handling incoming calls from customers, including taking orders, providing information, troubleshooting issues, and addressing concerns related to the organization's products or services.

Essential Duties and Responsibilities

• Professionally answer incoming phone calls from customers and address their inquiries and complaints with empathy and courtesy.
• Utilize available resources to conduct research and gather the required information to effectively assist customers.
• Operate telephone equipment, automatic dialing systems, and other telecommunications technologies to proactively contact prospective customers.
• Take ownership of customer complaints and work towards swift and satisfactory resolutions.
• Provide comprehensive information about our organization's services and products to customers.
• Identify and escalate priority issues to high-level management for prompt attention and resolution.
• Adhere to procedures, rules, and regulations to maintain a safe and clean working environment.
• Direct inbound calls to the appropriate departments or individuals.
• Follow up on complex customer calls as necessary to ensure a positive customer experience.
• Document call details, including notes and reports, in the Customer Relationship Management (CRM) system.
• Gather and evaluate all relevant data to effectively handle customer complaints and inquiries.
• Record and maintain accurate records of customer comments, inquiries, complaints, and actions taken.
• Escalate customers' queries to the appropriate units for prompt and efficient resolution.
• Capture customers' details accurately in the system to maintain comprehensive records.
• Contribute to the overall team effort by accomplishing assigned tasks and supporting colleagues.
• Perform other duties as assigned.

Education Qualifications, Experience, Skills, and Competencies

• First Degree in Communications or related field
• Must have at least 3 years of relevant experience in a call center
• Must be available for a 24/7 Shift work schedule
• Must be customer-centric
• Customer service telephony skills
• Accurate comprehension, interpretation, and capturing of information
• Able to react effectively and calmly in emergencies.
• Must be highly accurate and responds timely to calls
• Able to maintain customer confidentiality.
• Ability to understand individual differences
• Problem-solving and listening skills
• Excellent Interpersonal skill
• Teamwork.
• Time management and Persuasion skills
• Excellent verbal and written communication skills
• Friendly disposition, charming character, and amiable personality.

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About the Role

• Join our team as aMid-Level React Engineerand take your career to the next level! We are looking for a passionate developer who thrives in buildinghigh-performance, scalable, and SEO-optimizedweb applications usingNext.js, TypeScript, and Redux Toolkit. If you enjoy writing clean, efficient, and reusable code while collaborating with a dynamic remote team, this role is perfect for you!

Responsibilities

• Develop and maintainhigh-quality, scalable, and performantNext.js applications.
• UtilizeTypeScriptto ensure strong typing, maintainability, and code reliability.
• Manage state efficiently usingRedux Toolkitand optimize API interactions.
• Integrate and consumeRESTful APIsefficiently.
• Focus onSEO best practices(server-side rendering, metadata optimization).
• Follow best practices inclean code architecture, modularization, and reusable components.
• Collaborate withdesigners and backend engineersto deliver seamless user experiences.
• Conductthorough code reviewsto maintain high-quality standards across the codebase.

Qualifications

• Experience: 2 - 4 years in frontend development
• Skills: React.js, Next.js, TypeScript, Redux Toolkit, RESTful APIs, SEO Optimization

Technical Skills:

• Strong proficiency inReact.js, Next.js, and TypeScript.
• Experience withRedux Toolkitfor state management.
• Proficiency in integratingRESTful APIs.
• Solid understanding ofSEO optimization techniquesandperformance tuning.
• Knowledge ofbest practicesinclean code, accessibility, and responsive design.
• Experience withGit, CI/CD workflows, and agile development.

Soft Skills:

• Strongproblem-solving abilitiesandcritical thinking.
• Ability towork independentlyin aremote environment.
• Goodcommunication and collaborationskills.

Bonus Points:

• Experience withTailwind CSS.
• Background inperformance optimization.