Latest Jobs at Brenntag

Your Role

• Brenntag Nigeria is looking for a Customer Service Representative who will be responsible for internal sales administration and coordination in line with the company’s customer value proposition.

Responsibilities

• Sales order processing – accurate capturing and processing of sales orders onto ERP system
• Report discrepancies with sales orders in terms of margins, stock levels, etc.
• Back-order monitoring and processing
• Assist with inventory management by monitoring and reporting unusual orders, new opportunities and customer requirements in terms of usage, quantity, etc.
• Ongoing communication with Account Managers to ensure optimization of stock availability
• Liaise with customers and operations on the tracking and progress of deliveries, informing customers of any unforeseen delays
• Handle customer queries and enquiries.
• Provide feedback to Account Managers, on customer activities/complaints concerning their portfolio of customers.
• Identify sales leads and refer to relevant Account Managers
• Minimise daily operational costs and wastage (credit notes)
• Build and maintain relationships with internal and external customers
• Maintain customer service and quality standards.
• Weekly and monthly reporting according to required standards.
• Up-to-date and accurate document management
• Compliance with company implemented policies, procedures Safety, Health and Environment standards

Your Profile
Skills

• Attention to detail.
• Communication
• Problem solving and analysis
• Customer service/centricity
• Team player

Education & Experience

• Diploma/National certificate in business administration preferred
• 2-4 years, experience in chemical industry advantageous
• Must be computer literate in MS office.
• Working knowledge of SAP advantageous.

Our Offer

• Competitive and fair salary
• Professional development opportunities

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Your Role

• Brenntag Nigeria is looking for an experienced External Account Manager for Rubber & Polymer business unit. This position will play an integral part in building and maintaining a strong relationship with the current client portfolio and will be the lead point of contact for customers within area of responsibility. This role is also accountable for growing/developing new business.

Responsibilities

• Manage a portfolio of category ‘A & B’ customers.
• Maintain existing business.
• Broaden product range at customers.
• Source new business/clients’ opportunities.
• Achieve sales GP target.
• Increase margin & profits.
• Customer profiling.
• Frequent follow up calls to clients (Minimum 20 visits per week).
• Stay abreast of sales and product information by attending regular training & seminars.
• Submit weekly call reports and administration.
• Market analysis, gather information to support accurate forecasting & updating relevant PM’s weekly.
• Ensure conditions of sale are always updated.
• Adhere to Rules of Procedure (ROP’s) at all times.
• Thorough preparation for customer visits (Deadline for weekly schedules).
• Assist in selling short, dated stock (where applicable).
• Adhere to Company Standard Operating Procedures & Policies at all times.

Your Profile
Skills

• Rubber & Polymer industry experience is required.
• Ability to understand the complete commercial pipelines and resolve issues in area of responsibility.
• Able to work effectively cross-functionally and with other business units’ functional areas to achieve company-wide objectives.

Experience

• 5 – 7 years’ experience managing complex and or significant customer relationships and key accounts
• Experience with CRM / Sales Force and MS Office
• SAP knowledge advantageous
• Valid driver’s license and own vehicle

Education

• Tertiary qualification in commercial field/sciences (BSc Chemistry/ Marketing /Business, or similar), specialization in Polymers or Rubber is preferred.