Job Offers at Trident Microfinance Bank

Duties:

• Provide exceptional customer service to clients via phone, email, and chat
• Assist customers with inquiries, concerns, and requests
• Handle and resolve customer complaints in a professional and timely manner
• Process orders, returns, and exchanges accurately and efficiently
• Perform data entry tasks to update customer information in the system
• Utilize effective communication skills to clearly and effectively communicate with customers
• Upsell products or services to customers when appropriate

Experience:

• Fluent in both Spanish and English languages
• Strong data entry skills with a high level of accuracy
• Excellent phone etiquette and communication skills
• Ability to analyze customer needs and provide appropriate solutions
• Bilingual/multilingual abilities are highly desirable

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Requirements:

• Candidates must have at least 2 years experience and must have worked in a microfinance bank.

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• As an HR Manager, you will play a crucial role in overseeing all aspects of human resources within our organization.
• You will be responsible for developing HR strategies, managing the recruitment process, ensuring compliance with labor regulations, administering employee benefits programs, and providing guidance to managers and employees.
• The ideal candidate will have a strong background in HR management, possess excellent data analysis skills, and be familiar with various HR systems such as ATS, PeopleSoft, Workday, or Taleo.

Duties

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Manage the recruitment and selection process, including creating job descriptions, posting job ads, and conducting interviews
• Oversee employee onboarding and orientation programs
• Ensure compliance with labor regulations and HR policies
• Administer employee benefits programs and manage employee relations issues
• Maintain employee records and HR databases
• Provide guidance and support to managers and employees on HR-related matters
• Conduct performance evaluations and provide feedback to employees
• Develop and deliver HR training programs

Experience

• Bachelor's degree in Human Resources or related field
• Proven experience as an HR Manager or similar role
• Knowledge of HR systems such as ATS, PeopleSoft, Workday, or Taleo
• Strong data analysis skills to drive informed decision-making
• Experience managing and supervising a team of HR professionals
• Excellent communication and presentation skills

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Job Description

• E-channels expert (ussd, pos, mobile apps) etc
• Abillity to seel the banks product to prospective customers

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Responsibilities:

• personal driver to the Director
• staffs driver

Qualifications:

• Valid driver's license with a clean driving record.
• Experience driving commercial vehicles.
• Familiarity with manual transmission vehicles.
• Ability to navigate using GPS or other navigation systems.
• Excellent time management skills