Customer Service Officer at Trident Microfinance Bank

Duties:

• Provide exceptional customer service to clients via phone, email, and chat
• Assist customers with inquiries, concerns, and requests
• Handle and resolve customer complaints in a professional and timely manner
• Process orders, returns, and exchanges accurately and efficiently
• Perform data entry tasks to update customer information in the system
• Utilize effective communication skills to clearly and effectively communicate with customers
• Upsell products or services to customers when appropriate

Experience:

• Fluent in both Spanish and English languages
• Strong data entry skills with a high level of accuracy
• Excellent phone etiquette and communication skills
• Ability to analyze customer needs and provide appropriate solutions
• Bilingual/multilingual abilities are highly desirable