Job Openings at BLUETTI

Job Description

• We are seeking an experienced and proactive Customer Service Manager to lead our customer service operations and drive satisfaction and loyalty.
• The ideal candidate will bring leadership, strategy, and innovation to ensure every customer touch point reflects our values and commitment to excellence.

Key Responsibilities

• Develop and implement effective customer service strategies and processes that enhance customer satisfaction and retention.
• Lead, manage, and inspire a team of customer service professionals, ensuring high performance through coaching, feedback, and mentoring.
• Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.
• Monitor and analyze customer feedback, behavior, and trends to proactively improve service delivery.
• Set and manage customer service KPIs, dashboards, and performance reports to guide decision-making.
• Champion a customer-first culture across all touch points.

Requirements

• Minimum of 5 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.
• Fluency in Igbo or Hausa language is an added advantage.
• Proven ability to leadhigh-performing customer service teams.
• Strong knowledge of customer service practices, CRM tools, PAYGO systems, and emerging service technologies.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and manage competing priorities.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a fast-growing renewable energy company.
• Supportive and inclusive team culture.
• Clear career growth and development path.

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About the Job

• We are also hiring a professional and empathetic Customer Service Executive assist our customers and ensure a smooth support experience.
• You’ll be the face of our support team, answering inquiries, solving problems, and helping customers make the most of our products.

Key Responsibilities

• Respond promptly to customer inquiries via calls, WhatsApp, emails, and in-person visits.
• Provide clear, accurate product and service information.
• Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.
• Handle customer complaints with professionalism and support field and technical teams with customer engagement..
• Educate customers on PAYGO usage and product troubleshooting.
• Keep records updated using CRM tools and follow up on customer concerns.

Requirements

• Minimum of 1-3 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.
• Fluency in Hausa language is mandatory.
• Proven ability to leadhigh-performing customer service teams.
• Experience using CRM tools and handling multiple channels.
• Exceptional communication, interpersonal, and problem-solving skills.
• A friendly, solutions-focused attitude and ability to multitask under pressure.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a fast-growing renewable energy company.
• Supportive and inclusive team culture.
• Clear career growth and development path.

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Key Responsibilities

• Lead, coach and manage high performing sales team across bluetti branches in Nigeria.
• Develop and implement long term business strategies aligned with Bluetti’s business goals.
• Negotiate and close deals with key clients to ensure profitable business outcomes.
• Recommend strategies and advise the HQ on issues that pertain to the development of the company.
• Analyze sales performance across all branches to identify trends, gaps, and opportunities for improvement.
• Set clear targets and drive performance through structured reporting and accountability.
• Coordinate and oversee strategic delivery of projects and service initiatives on behalf of the company.
• Drive strategic planning efforts in collaboration with executive leadership to grow market share in the renewable energy space.
• Maintain strong understanding of company policies, industry standards, and ensure compliance across all operations.

Requirements

• Bachelor’s or Master's Degree in Business Administration, or a related field.
• Minimum 8–10 years of relevant experience, with at least 5 years in sales or business management roles within the renewable energy, solar, power, or related sectors.
• Demonstrated ability to lead and manage teams at scale.
• Strong strategic planning, analytical, and CRM skills.
• Excellent communication and stakeholder management capabilities.
• Solid knowledge of policies and compliance requirements in the energy sector.
• Strong work ethic, and personal accountability is non- negotiable.
• Excellent communication, interpersonal and negotiating skills.

What We Offer

• Competitive salary package with performance-based incentives.
• Opportunity to work with Nigeria’s leading solar and energy storage brand.
• Professional growth opportunities in a fast-growing industry.
• Dynamic work culture with high impact.

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Key Responsibilities

• Develop and execute marketing strategies to enhance brand awareness and drive customer engagement.
• Create compelling campaigns to promote solar home systems and PAYGO (Pay-As-You-Go) solutions.
• Conduct market research to identify customer needs, preferences, and industry trends.
• Manage digital and traditional marketing channels, including social media, email campaigns, and events.
• Collaborate with the sales team to drive product uptake and customer satisfaction.
• Monitor and analyze the performance of marketing efforts, providing insights for improvement.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 4-5 years of proven experience in marketing, preferably in the solar home systems sector.
• Strong knowledge of branding and marketing strategies.
• Experience with Pay-As-You-Go (PAYGO) solutions is an added advantage.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency in digital marketing tools and platforms.

Additional Skills Advantage:

• Proficiency in photography to capture high-quality visuals for campaigns is an added advantage.
• Knowledge of design software such as Adobe Photoshop, Illustrator, or Canva to create stunning marketing materials.

What We Offer

• A supportive and conducive work environment.
• Opportunities for career growth and professional development.
• Competitive remuneration and other attractive benefits.