Established in 2013, BLUETTI stands as a leading provider of cutting-edge solar solutions. We specialize in making all-in-one solar power systems accessible to everyone living at home or going off the grid. Our offerings include easy-to-install, affordable, and efficient solar products, complemented by end-to-end services ranging from consultation to install...
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We are seeking an experienced and proactive Customer Service Manager to lead our customer service operations and drive satisfaction and loyalty.
The ideal candidate will bring leadership, strategy, and innovation to ensure every customer touch point reflects our values and commitment to excellence.
Key Responsibilities
Develop and implement effective customer service strategies and processes that enhance customer satisfaction and retention.
Lead, manage, and inspire a team of customer service professionals, ensuring high performance through coaching, feedback, and mentoring.
Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.
Monitor and analyze customer feedback, behavior, and trends to proactively improve service delivery.
Set and manage customer service KPIs, dashboards, and performance reports to guide decision-making.
Champion a customer-first culture across all touch points.
Requirements
Minimum of 5 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.
Fluency in Igbo or Hausa language is an added advantage.
Proven ability to leadhigh-performing customer service teams.
Strong knowledge of customer service practices, CRM tools, PAYGO systems, and emerging service technologies.
Exceptional communication, interpersonal, and problem-solving skills.
Ability to work under pressure and manage competing priorities.
What We Offer
Competitive salary and benefits package.
Opportunity to work in a fast-growing renewable energy company.
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