Jobs at LD&D Consulting

Key Responsibilities:

• Manage and lead a team of customer service representatives and specialists.
• Develop and implement customer service policies and procedures.
• Ensure customer satisfaction and provide professional customer support.
• Maintain an orderly workflow according to priorities and set targets.
• Compile and analyze customer service reports to drive improvement.
• Communicate with clients and resolve any issues as efficiently as possible.

Minimum Requirements:

• Bachelor’s degree in Business Administration, Communications, or a relevant field.
• At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.
• Proven track record of managing and directing a customer service team.
• Strong command of CRM software and MS Office suite.
• Excellent written and verbal communication skills in English.

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Key Responsibilities:

• Develop and implement a comprehensive social media strategy to align with business goals.
• Create, curate, and manage content (including text, images, video) that is engaging and relevant to our target audience.
• Manage and oversee social media accounts on platforms such as Facebook, Instagram, Twitter, LinkedIn, and others.
• Analyze social media metrics and generate reports to assess the performance of campaigns and strategies.

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field
• Proven experience as a Social Media Manager or similar role, preferably in the real estate industry.
• Excellent knowledge of social media platforms and best practices.
• Must have NYSC certificate.
• Strong understanding of SEO, web traffic metrics, and social media KPIs.
• Creative thinking and the ability to develop engaging content.
• Strong communication and interpersonal skills.
• Experience with graphic design and video editing software is a plus.