Jobs at Elvaridah

Job Summary

• The Customer Service Executive will serve as the primary point of contact for customers and guests, ensuring a high standard of service delivery across all interactions. The role requires prior experience within the hospitality industry (hotel, restaurant, or related service environment) and a strong ability to manage customer expectations, resolve issues efficiently, and contribute to overall customer satisfaction and business reputation.

Key Responsibilities

Customer Interaction & Service Delivery

• Provide courteous, professional, and personalized service to customers and guests, ensuring their needs are promptly attended to from arrival to departure.

Inquiry Management

• Respond to customer inquiries regarding services, menus, reservations, pricing, and policies through in-person, phone, and digital communication channels.

Complaint Handling & Resolution

• Receive, investigate, and resolve customer complaints calmly and effectively, ensuring issues are closed within agreed timelines and escalated appropriately when necessary.

Reservations & Order Processing

• Manage customer reservations, bookings, and orders accurately while ensuring information is correctly recorded in company systems.

Interdepartmental Coordination

• Liaise with relevant departments such as front office, kitchen, housekeeping, and operations teams to ensure customer requests are fulfilled efficiently.

Customer Experience Improvement

• Gather customer feedback and identify service gaps or improvement opportunities to enhance overall service quality.

Service Standards Compliance

• Ensure all service interactions comply with company policies, brand standards, and hospitality best practices.

Upselling & Revenue Support

• Promote additional services, menu items, and special offers to customers where appropriate to increase revenue and enhance their experience.

Record Keeping & Reporting

• Maintain accurate records of customer interactions, complaints, and feedback, and prepare basic reports when required by management.

Professional Representation

• Maintain a professional appearance and conduct at all times, serving as a positive representative of the company brand.

Qualifications & Experience

• Minimum of 2–3 years experience in a customer-facing role within a hotel, restaurant, or hospitality organization.
• OND/HND/BSc in Hospitality Management, Business Administration, or a related field is an advantage.
• Experience using POS systems, booking platforms, or customer service software is desirable.

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Position Overview: 

• We are seeking a detail oriented and proactive Administrative Officer to join our team. The ideal candidate will be responsible for managing day to day administrative operations, supporting our catering operations, and ensuring smooth coordination between our kitchen, clients, and vendors.

Key Responsibilities:

Administrative Management:

• Oversee daily office operations and maintain organized filing systems for contracts, invoices, and client records
• Manage correspondence including emails, phone calls, and client inquiries
• Prepare quotes, proposals, and contracts for catering events
• Coordinate office supplies, equipment maintenance, and vendor relationships

Client Relations & Event Coordination:

• Serve as primary point of contact for client bookings and inquiries
• Schedule client consultations and menu tastings
• Maintain accurate event calendars and coordinate logistics with the kitchen team
• Follow up with clients post-event to ensure satisfaction and gather feedback

Financial Administration:

• Process invoices, receipts, and payment tracking
• Assist with budget preparation and expense monitoring
• Maintain accurate records of financial transactions
• Coordinate with the accounts department for payroll and vendor payments

Operations Support:

• Coordinate with suppliers for timely delivery of ingredients and materials
• Track inventory levels and alert management when restocking is needed
• Support human resources functions including staff scheduling and leave management
• Prepare regular reports on bookings, revenue, and operational metrics

Requirements:

• Bachelor's degree or HND in Business Administration, Office Management, or related field
• Minimum 2-3 years of administrative experience, in hospitality or catering firm (Restaurant).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Should reside around Gbagada area and Lagos mainland
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Knowledge of event planning and catering operations
• Customer service orientation with professional demeanor
• Problem-solving mindset and attention to detail

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Job Summary:

• The Civil Engineer is responsible for planning, designing, overseeing, and managing construction and infrastructure projects from conception to completion. This role ensures that all civil works on site are executed according to approved designs, industry standards, and regulatory requirements.

Key Duties and Responsibilities:

Project Planning and Design Review:

• Interpret architectural and structural drawings to understand construction requirements.
• Participate in site planning, layout designs, and interpretation of construction blueprints.
• Recommend modifications to design or construction methods where necessary.

Site Supervision and Execution:

• Oversee daily construction activities and ensure work is carried out according to specifications.
• Monitor the progress of civil works and ensure timely completion of project milestones.
• Supervise site workers and subcontractors to ensure adherence to quality and safety standards.

Quality Control:

• Ensure that all materials used and work performed meet quality standards and specifications.
• Conduct regular inspections to identify defects, non-compliance, or deviations from the plan.

Material and Resource Management:

• Estimate material quantities and prepare requisitions for procurement.
• Coordinate with the storekeeper and Assistant Admin to ensure availability and proper usage of materials.

Technical Reporting and Documentation:

• Maintain accurate project documentation including site diaries, material logs, and progress reports.
• Report technical issues, delays, or risk factors to the project or operations manager promptly.

Regulatory Compliance:

• Ensure all site activities comply with local building codes, health and safety regulations, and environmental standards.
• Liaise with government inspectors and agencies when necessary.

Team Collaboration:

• Work closely with architects, structural engineers, quantity surveyors, and other project stakeholders.
• Assist in resolving site conflicts or issues that may impact progress.

Cost and Time Efficiency:

• Monitor project budget and timeline to avoid overruns and delays.
• Recommend cost-saving construction methods or alternatives when necessary.

Qualifications:

• Bachelor’s degree in Civil Engineering or related field.
• Minimum of 3–5 years experience in building construction or real estate development projects.
• Strong understanding of construction methods, project management tools, and engineering standards.
• Proficient in AutoCAD, Microsoft Project, and other engineering software.
• Excellent leadership, problem-solving, and communication skills.

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Job Summary

• We are seeking a courteous and proactive Customer Service Executive to manage customer interactions, process orders, and ensure excellent service delivery across all touchpoints. The ideal candidate will handle inquiries, complaints, and feedback professionally while supporting smooth daily operations in a fast-paced food service environment.

Key Responsibilities

Customer Support & Engagement

• Respond promptly and professionally to customer inquiries via phone, walk-in, email, and social media platforms.
• Provide accurate information on menu items, pricing, promotions, delivery timelines, and company policies.
• Handle customer complaints and concerns calmly, ensuring timely resolution and customer satisfaction.
• Build positive relationships with customers to encourage repeat business and loyalty.

Order Management & Coordination

• Receive, confirm, and process customer orders accurately.
• Coordinate with kitchen, production, dispatch, and delivery teams to ensure timely and correct order fulfillment.
• Track orders and proactively update customers on any delays or changes.

Service Quality & Reporting

• Maintain detailed records of customer interactions, orders, and complaints.
• Escalate complex issues to supervisors or management when necessary.
• Gather customer feedback and suggest improvements to service delivery and product quality.
• Ensure compliance with company service standards and food safety guidelines when interacting with customers.

Administrative Support

• Assist with daily customer service reports and documentation.
• Support promotional campaigns and customer engagement initiatives when required.

Requirements & Qualifications

• Minimum of OND/HND/Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• 1–3 years of customer service experience, preferably in the food, restaurant, catering, or hospitality industry.
• Strong verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Basic computer skills (MS Office, POS systems, CRM tools is an advantage).
• Willingness to work flexible shifts, weekends, and public holidays if required.

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Job Summary:

• The Storekeeper is responsible for overseeing the receipt, storage, and issuance of materials, tools, and equipment used on construction sites. The role ensures accurate record-keeping, stock control, and the efficient management of inventory to support site operations.

Key Duties and Responsibilities:

Inventory Management:

• Maintain accurate records of all materials received and issued from the store.
• Ensure proper labeling, categorization, and storage of materials to prevent damage or loss.
• Conduct regular stock counts and join physical inventory with system records.

Material Handling:

• Receive, inspect, and verify the quantity and quality of delivered materials.
• Issue materials to site personnel based on approved requisitions.
• Monitor the usage of materials to avoid wastage or misuse.

Documentation and Reporting:

• Maintain daily stock registers and inventory reports.
• Report low stock levels and prepare requisitions for material replenishment.
• Document discrepancies, damages, or returns and inform the appropriate authority.

Coordination:

• Coordinate with the procurement team, site engineers, and assistant admin to align material supply with project needs.
• Assist in logistics for the movement of materials between sites or from vendors.

Store Organization and Cleanliness:

• Keep the store clean, organized, and secure at all times.
• Implement best practices for safe and efficient storage.

Compliance and Safety:

• Ensure adherence to safety guidelines in handling and storing materials.
• Comply with internal policies regarding documentation and reporting procedures.

Qualifications:

• Minimum of an OND or equivalent in Store Management, Business Administration, or related field.
• 2+ years experience in a storekeeping role, preferably in construction or real estate.
• Proficiency in inventory management systems or Microsoft Excel.
• Strong attention to detail and organizational skills.
• Trustworthy, reliable, and able to work with minimal supervision.