Jobs at Estuary Business Solutions (EBS)

Responsibilties

• Educate customers on the benefits of the product and Services offerings and assist them in selecting the most suitable products/services based on their needs.
• Drive sales of mobile money (MoMo) services by explaining the convenience and security of digital transactions and assisting customers in setting up accounts.
• Assist clients with enrollment and registration.
• Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the company.
• Build and maintain positive relationships with customers to foster loyalty and repeat business.
• Remain informed about market trends, product advancements, and rivalry to strategically place our products.
• Share your thoughts with management regarding market developments, consumer preferences, and areas that could want improvement.
• Handle customer inquiries, resolve complaints, and escalate issues as needed to ensure customer satisfaction.
• Maintain accurate records of sales transactions, customer interactions, and inventory levels.
• Cross sell other products and services.
• Generate interest in new products or services and connect customers with salespeople when require
• Foster and maintain relationships with customers to improve our retention rate.
• Activity and task reporting on a daily, weekly, and monthly basis.
• Attend all required customer service-related meetings
• Perform mathematical calculations regarding sales and inventory.

Requirements

• Minimum of SSCE.
• 1 - 3 years proven experience in sales, preferably in the telecommunications, Mobile Money or related industry.
• Strong interpersonal skills and the ability to effectively communicate with diverse customer groups.
• Excellent negotiation and persuasion skills with a focus on closing sales.
• Self-motivated with a results-oriented mindset and a drive to succeed.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with mobile technology, digital payments, and government identification processes is desirable.
• Proficiency in using sales software, CRM systems, and basic computer applications.
• Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs.
• Integrity, honesty, and a commitment to upholding ethical business practices.

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Responsibilities

• Organize and clean the entire office and its premises and assist associates in ways to optimize procedures.
• Handle general clerical duties, including photocopying, scanning, and filing documents.
• Keeping an inventory of office supplies in a timely manner to ensure no shortages or loss.
• Ensure timely purchase of fuel/diesel to avoid zero downtime.
• Run other routine errands, as required, for the office.
• Maintain company assets; track usage and working conditions and give prompt reports.
• Assist in purchasing supplies for events.

Requirements

• Candidates should possess an SSCE / GCE / NECO qualification.

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Job Description

• We are looking for a dedicated and efficient Business Support Administrator to join our team.
• You will provide accurate, effective and efficient administrative, technical and financial supports to all departments.
• The ideal candidate should have strong organizational, numerical and analytical skills, attention to details and the ability to work independently.

Responsibilities

• Assist with day-to-day administrative tasks, including filing, data entry, and record-keeping.
• Provide business support to managers and employees as needed.
• Managing relationships with external vendors for services like cleaning, security, and maintenance, including negotiating contracts and ensuring timely and satisfactory completion of work
• To create and maintain work procedures to ensure consistency.
• To be responsible for accurately raising and paying invoices in a timely manner.
• Analysis and reconciliation of the General Ledger on a monthly/yearly basis
• Order office supplies and maintain inventory levels.
• Overseeing the upkeep and repair of the facility's physical assets, including buildings, equipment and systems
• Responsible for the efficient management and coordination of a company's vehicles and drivers.

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Job Description

• We are currently seeking a reliable and experienced Driver to join our team.
• The ideal candidate will be responsible for transporting staff and materials safely and efficiently, maintaining assigned vehicles, and ensuring timely pickups and deliveries.

Key Responsibilities

• Safely operate vehicles to transport passengers, goods, or equipment as assigned.
• Plan and follow efficient routes and schedules.
• Inspect vehicles before and after trips; report any maintenance or repair needs.
• Ensure cargo or passengers are secure and safe throughout the journey.
• Maintain cleanliness and good condition of the vehicle.
• Keep accurate records of trips, mileage, fuel usage, and any incidents.
• Follow all applicable traffic laws, regulations, and company policies.

Requirements

• Candidates should possess a minimum of an SSCE certificate with 3 - 8 years of work experience.