Customer Service Agent at Estuary Business Solutions (EBS)

Responsibilties

• Educate customers on the benefits of the product and Services offerings and assist them in selecting the most suitable products/services based on their needs.
• Drive sales of mobile money (MoMo) services by explaining the convenience and security of digital transactions and assisting customers in setting up accounts.
• Assist clients with enrollment and registration.
• Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the company.
• Build and maintain positive relationships with customers to foster loyalty and repeat business.
• Remain informed about market trends, product advancements, and rivalry to strategically place our products.
• Share your thoughts with management regarding market developments, consumer preferences, and areas that could want improvement.
• Handle customer inquiries, resolve complaints, and escalate issues as needed to ensure customer satisfaction.
• Maintain accurate records of sales transactions, customer interactions, and inventory levels.
• Cross sell other products and services.
• Generate interest in new products or services and connect customers with salespeople when require
• Foster and maintain relationships with customers to improve our retention rate.
• Activity and task reporting on a daily, weekly, and monthly basis.
• Attend all required customer service-related meetings
• Perform mathematical calculations regarding sales and inventory.

Requirements

• Minimum of SSCE.
• 1 - 3 years proven experience in sales, preferably in the telecommunications, Mobile Money or related industry.
• Strong interpersonal skills and the ability to effectively communicate with diverse customer groups.
• Excellent negotiation and persuasion skills with a focus on closing sales.
• Self-motivated with a results-oriented mindset and a drive to succeed.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with mobile technology, digital payments, and government identification processes is desirable.
• Proficiency in using sales software, CRM systems, and basic computer applications.
• Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs.
• Integrity, honesty, and a commitment to upholding ethical business practices.