Jobs at Ekesons Parcel Services Limited

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Facilitate inter-departmental customer service.
• Handling appointments, queries, incoming calls & complaints from customers and company.
• Escalate customer issues to the appropriate support team.
• Provide general customer support.
• Work with the sales team by following up on appointments with customers.
• Impute and update customers’ records.

Requirements

• Candidates should possess an HND / OND qualification with 0 - 4 years work experience.

Salary
N40,000 - N80,000 / month.

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Requirements

• Candidates should possess a First School Leaving Certificate or SSCE / GCE / NECO with 0 - 3 years work experience.
• Proven experience as a dispatch rider.
• Familiarity with relevant routes.
• Must enjoy motorcycling and be a skilled rider.
• Ability to communicate, read and write.
• Organizational and multitasking abilities
• Ability to work under pressure
• Have good numeracy skills for delivery and expenses records.

Salary
N50,000 - N60,000 Monthly.

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Responsibilities

• Develop logistical plans for current operations and logistics contingency plans.
• Execute standard operating methods to manage logistics operations efficiently.
• Analyze and evaluate data to assess performance and implement improvements
• Execute logistics support policy, processes and methodologies to general benefit of the organization
• Guide and oversee performance of new and junior logistics officers.
• Resolvearising problems or complaints.
• Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
• Plan and track the shipment of waybills according to customer requirements
• Prepare accurate reports for upper management.
• Assist the Business Operations Manager with operational issues.
• Perform other related duties as assigned

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Minimum of two years working experience in logistics operations.
• Interested person (s) should have good knowledge of the industry; he/she must hit the ground running.
• Good knowledge and understanding of transport and logistics industry.
• Good interpersonal skills.
• Good communication skills.
• Excellent team player and leader.
• Excellent usage Microsoft Excel, Word and Power point
• Excellent analytical, problem-solving and organisational skills
• Ability to work independently.

Salary
N40,000 - N50,000 / month.