Fresh Vacancies at Alfred and Victoria Associates

Location: Lekki, Lagos

Duties and Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churn.
• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for the downtime experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client-related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up with disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship-building opportunities.
• Run periodic customer satisfaction surveys.

Specializations:

• Client Relationship Management,
• Retention,
• Revenue Collection
• Account Reconciliation.

Qualifications & Experience

• BSc / HND in any related field or equivalent.
• 4+ years' Client Relationship experience. Preferably in an Internet Solution Provider client-facing environment while being professional and Customer focused.
• Stays calm under stress and is proactive in problem-solving.
• Tactful, courteous, and possess the ability to build a profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, process information received from clients and give accurate responses to clients.
• Ability to function in a multi-tasking environment.
• 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Skills and Specifications:

• Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
• Knowledge of account management and relationship building process; Prior experience in the business development process will be an advantage.
• Must meet strict deadlines.
• Ability to type fast, receiving and sending large email correspondence to clients.
• Ability to make a large number of calls and receive same from clients.
• Excellent knowledge of basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively following up on client’s debts/revenue collection.
• Good knowledge of invoicing and preparation of credit notes for clients.

Salary

• Very Attractive.

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Location: Lekki Phase 1, Lagos

Job Summary

• Supervise and boost the sales of Salespersons/Connectivity Consultants.
• Assist the Sales Manager in leading the team towards target achievement.
• Present and sell company products and services to current and potential customers.

Duties

• Position reporting to the Sales Manager
• Supervise sales of the team reference the sales acquisition process and tools (via PIF and reports)
• Supervise and advise on the solution proposed to prospects following the PIF (Prospect Information Form).
• Assist to lead, supervise, motivate and closely monitoring team
• Prepare and execute sales plan to increase sales, with attention to details and follow-through Reports to the sales manager on activities of the teams/achievements periodically.
• Maintain required record-keeping and reporting of sales and services activities
• Demonstrate customer-driven attitude through excellent knowledge of products, services, rates and represent the product and company in a professional manner.
• Liaising with customers (which may include actual selling), maintaining detailed knowledge of the company’s services and keeping abreast of what competitors are doing
• Ensure all schemes and procedures launched by the company are pushed to the maximum with full compliance by team members
• Also ensure the team members are at their best optimal level in terms of sales, administrative responsibilities, processes and physical outlook
• Other duties as assigned by the Sales Manager/HOD.

Personal Responsibilities:

• Report directly to the Sales Manager
• Responsible for all the operational tasks of the sales department.
• To be punctual to the daily schedule and ensure the same of team members.
• To be part of the team during weekends and public holidays when needed
• To attend customers enquiries with professionalism and empathy
• Responsible for achieving any assignment given by the Sales Manager/HOD
• Keeping up to date with departmental and company notification via Emails, Notice boards and other mediums.

Requirements

• BSc / MSc Degree in Business Administration or a related field; certification in Sales or Marketing will be an asset.
• 3 years of work experience.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise.
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent verbal and communication skills with proficiency in the English Language.
• Solid organizational skills including attention to detail and multi-tasking skills.

Salary

• Very Attractive.