Jobs at PG Consulting limited

JOB RESPONSIBILITIES

• Address customer inquiries, concerns, and requests with a focus on delivering a positive experience. 
• Identify and resolve customer issues by actively listening, analyzing problems, and implementing appropriate solutions.
• Stay updated on product features, updates, and troubleshooting procedures. 
• Communicate effectively with customers using clear and concise language.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer support database. 
• Monitor customer satisfaction levels and proactively seek feedback to identify areas for improvement. 
• Collaborate with other departments, such as sales, product development, and marketing, to share customer insights and contribute to overall business improvement. 

JOB REQUIREMENT: 

• BSc/HND in any relevant field. 
• Minimum of 2 to 3 years of experience in a customer support role. 
• Familiarity with customer support tools and systems. 
• Excellent problem-solving skills and a proactive approach to addressing customer needs. 
• Strong verbal and written communication skills.
• Ability to work efficiently in a team and independently. 
• Empathy and patience in dealing with customer inquiries and concerns. 

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JOB RESPONSIBILITIES

• Conduct thorough market research to identify trends, opportunities, and potential areas for business expansion of the IT Company. 
• Generate leads through channels, including online research, networking events, and industry partnerships. 
• Build and maintain strong relationships with clients, understanding their business needs and challenges. 
• Collaborate with the technical team to develop compelling proposals and presentations for potential clients.
• Close deals and secure contracts, meeting or exceeding revenue targets. 
• Collaborate with marketing and communications teams to develop effective promotional materials and campaigns. 
• Stay updated on industry trends, technologies, and best practices. 

JOB REQUIREMENT: 

• Bachelor's degree in Business, Marketing, IT, or a related field. 
• Minimum of 2 to 3 years of experience in business development within the IT industry. 
• Proven track record of meeting or exceeding sales targets. 
• Excellent communication, negotiation, and presentation skills. 
• Strong understanding of IT products and services. 
• Ability to work independently and collaboratively in a fast-paced environment.