Customer Care Representative at Outcess Solutions Nigeria Limited

Job Description

• We are in need of a versatile customer care representative or someone willing to learn and build a career in Customer care representative.

Responsibilities

• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.

Qualifications

• Candidates should possess a Bachelor's Degree / OND qualification with 0 - 4 years work experience.
• Call center or customer service experience preferred
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Ability to pass a pre-employment background investigation and drug screen for certain positions
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company.