Current Job Openings at PalmPay

We are looking for a results-driven Collection Manager to oversee our collection department and ensure efficient debt recovery. The ideal candidate will have a strong background in collections management, excellent communication skills, and a proven track record of meeting collection targets.

Responsibilities:

• Manage and lead the collection team to achieve departmental goals and objectives.
• Develop and implement effective collection strategies to maximize debt recovery.
• Monitor and analyze collection performance metrics, identify trends, and implement improvements as needed.
• Conduct regular performance evaluations and provide feedback to team members to support their professional development.
• Collaborate with other departments to streamline collection processes and improve overall efficiency.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Prepare regular reports on collection activities, including aging reports, delinquency rates, and recovery trends.
• Stay informed about industry regulations and compliance requirements related to debt collection practices.
• Ensure adherence to company policies and procedures, as well as regulatory guidelines.

Requirements:

• Bachelor's degree in business administration, finance, or related field (preferred).
• Proven experience in collections management or a similar role.
• Minimum of 3 years managerial experience in a loan company.
• Strong knowledge of debt collection laws and regulations.
• Excellent leadership and team management skills.
• Effective communication and negotiation abilities.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proficiency in Microsoft Office Suite and collection software.
• Detail-oriented with strong organizational skills.
• Ability to work under pressure and meet deadlines.

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We are looking for a proactive Operations Manager who can drive customer acquisition efforts and ensure the smooth functioning of our operations. The ideal candidate will have a proven track record of implementing strategies to attract new customers and expand our client base while optimizing internal processes for efficiency.

Responsibilities:

• Develop and implement customer acquisition strategies to attract new clients and expand our market reach.
• Collaborate with the sales and marketing teams to identify target customer segments and develop tailored acquisition plans.
• Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
• Establish and maintain relationships with key stakeholders, including potential clients, industry partners, and referral sources.
• Lead efforts to enhance the customer experience and satisfaction to drive repeat business and referrals.
• Work closely with the product development team to align offerings with customer needs and preferences.
• Monitor and analyze customer acquisition metrics to track progress and identify areas for improvement.
• Develop and execute marketing campaigns and promotional activities to generate leads and convert prospects into customers.
• Provide training and support to sales and customer service teams to enhance their effectiveness in acquiring and retaining customers.
• Stay informed about industry trends, best practices, and emerging technologies to stay ahead of the competition.

Qualifications:

• Bachelor's degree in business administration, marketing, or related field (preferred).
• Proven experience in operations management with a focus on customer acquisition.
• Strong knowledge of customer acquisition strategies and techniques.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proven leadership and team management abilities.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Detail-oriented with strong organizational skills.
• Ability to work under pressure and meet deadlines.

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We are looking for a highly skilled Risk Control Manager to oversee our risk management and control processes. The ideal candidate will have a strong background in risk assessment, risk mitigation strategies, and compliance management. The Risk Control Manager will be responsible for identifying potential risks, developing strategies to mitigate those risks, and ensuring compliance with regulatory requirements.

Responsibilities:

• Develop and implement risk management policies and procedures to identify, assess, and mitigate potential risks.
• Conduct regular risk assessments to identify emerging risks and evaluate existing risk controls.
• Collaborate with department heads to develop risk mitigation strategies and action plans.
• Monitor and analyze key risk indicators to assess the effectiveness of risk control measures.
• Provide guidance and support to business units on risk management best practices.
• Coordinate with internal and external stakeholders to ensure compliance with regulatory requirements.
• Conduct training sessions for employees on risk management principles and practices.
• Prepare reports and presentations on risk management activities and findings for senior management.
• Stay informed about industry trends, regulatory changes, and best practices in risk management.
• Lead investigations into risk-related incidents and develop corrective actions to prevent recurrence.

Requirements:

• Bachelor's degree in business administration, finance, risk management, or related field (preferred).
• Proven experience in risk management, risk control, or a related field.
• Minimum of 3 years experience in a financial institution.
• Strong knowledge of risk assessment methodologies and risk mitigation strategies.
• Familiarity with regulatory requirements related to risk management (e.g., SOX, GDPR, etc.).
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Strong leadership and team management skills.
• Ability to work independently and collaboratively in a fast-paced environment.