Collections Manager at PalmPay

We are looking for a results-driven Collection Manager to oversee our collection department and ensure efficient debt recovery. The ideal candidate will have a strong background in collections management, excellent communication skills, and a proven track record of meeting collection targets.

Responsibilities:

• Manage and lead the collection team to achieve departmental goals and objectives.
• Develop and implement effective collection strategies to maximize debt recovery.
• Monitor and analyze collection performance metrics, identify trends, and implement improvements as needed.
• Conduct regular performance evaluations and provide feedback to team members to support their professional development.
• Collaborate with other departments to streamline collection processes and improve overall efficiency.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Prepare regular reports on collection activities, including aging reports, delinquency rates, and recovery trends.
• Stay informed about industry regulations and compliance requirements related to debt collection practices.
• Ensure adherence to company policies and procedures, as well as regulatory guidelines.

Requirements:

• Bachelor's degree in business administration, finance, or related field (preferred).
• Proven experience in collections management or a similar role.
• Minimum of 3 years managerial experience in a loan company.
• Strong knowledge of debt collection laws and regulations.
• Excellent leadership and team management skills.
• Effective communication and negotiation abilities.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proficiency in Microsoft Office Suite and collection software.
• Detail-oriented with strong organizational skills.
• Ability to work under pressure and meet deadlines.