Operations Manager at PalmPay

We are looking for a proactive Operations Manager who can drive customer acquisition efforts and ensure the smooth functioning of our operations. The ideal candidate will have a proven track record of implementing strategies to attract new customers and expand our client base while optimizing internal processes for efficiency.

Responsibilities:

• Develop and implement customer acquisition strategies to attract new clients and expand our market reach.
• Collaborate with the sales and marketing teams to identify target customer segments and develop tailored acquisition plans.
• Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
• Establish and maintain relationships with key stakeholders, including potential clients, industry partners, and referral sources.
• Lead efforts to enhance the customer experience and satisfaction to drive repeat business and referrals.
• Work closely with the product development team to align offerings with customer needs and preferences.
• Monitor and analyze customer acquisition metrics to track progress and identify areas for improvement.
• Develop and execute marketing campaigns and promotional activities to generate leads and convert prospects into customers.
• Provide training and support to sales and customer service teams to enhance their effectiveness in acquiring and retaining customers.
• Stay informed about industry trends, best practices, and emerging technologies to stay ahead of the competition.

Qualifications:

• Bachelor's degree in business administration, marketing, or related field (preferred).
• Proven experience in operations management with a focus on customer acquisition.
• Strong knowledge of customer acquisition strategies and techniques.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proven leadership and team management abilities.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Detail-oriented with strong organizational skills.
• Ability to work under pressure and meet deadlines.